Services

Services Offered by the ITS Helpdesk in All Helpdesk Locations

The ITS Helpdesk provides numerous services to students, faculty, and staff of the University.  Below is a list of the most common services offered by the ITS Helpdesk.  All services require photo identification.

Please note that ITS Helpdesk cannot offer any tutoring for applications or course work; questions regarding these issues should be directed to your instructor.

Common Services

• Account Unlock/Password Reset (LAN, Kerberos, and Banner)
• Assistance with Installation of Supported Software (Office 2007/2010/2011, Microsoft Security Essentials, Sophos Anti-virus)
• University Email/Webmail Setup
• VPN Setup
• Wireless Setup for Windows 7, Windows Vista, and Mac OSX.
• Work Tickets – Issues for university computers that cannot be resolved through the ITS Helpdesk may be transferred to the ITS Desktop Computing Services unit to have a representative fix the computer issue in person.