The ITS HelpDesk provides numerous services to students, faculty and staff of the University. Below is a list of the most common services offered by the ITS HelpDesk. All services that include alteration of a computer system or campus computer account require photo identification in order to be assisted.
Please note that ITS HelpDesk
cannot offer any tutoring for applications or course work; questions regarding these issues should be directed to your instructor.
- Account Unlock
- Password Reset (SIS, LAN, or Kerberos)
- Supported Software Installation (Office 2007, Entourage, McAfee, Sophos)
- University Email/Webmail Setup
- VPN Setup
- Wireless Setup
- Work Tickets - Issues for university computers that cannot be resolved through the ITS HelpDesk may be transferred to the ITS Desktop Computing Services unit to have a representative fix the computer issue in person.
