Lync is an instant messaging client with a lot of nice features.  Lync will be replacing Microsoft Office Communicator in May of 2013.  Lync will be automatically installed on your university owned computer in May of 2013.

If you are currently using Microsoft Communicator your contacts will be migrated to Microsoft Lync and there would be no need to rebuild your contact lists.

Microsoft Lync has multiple new features including screen sharing, video chat, and support for  mobile devices.
Top Lync Features:

• Use Lync on Windows Phone, iPad, iPhone, and Android to stay connected no matter where you are.
• Chat, Voice, and Video communication options
• Lync Meetings
• Desktop/Application Sharing abilities

To find more information on Microsoft Lync and all of its features visit

http://www.microsoft.com/en-us/lync/communicator.aspx

How do I use Lync?

Microsoft has a lot of documentation and videos on their website.  Please go to the following link for more information:

http://office.microsoft.com/client/helphome.aspx?lcid=1033&NS=COMM14&pc=oc&ver=4&subver=0&bld=7577&bldver=4356

You may also access this help page from Lync.

• To access this help on your windows computer
  • Press F1
• To access this help on Mac OSX
  • Open Lync
  • Click Help at the top of the screen.

If you have further questions please feel free to contact the ITS Helpdesk.

Filelocker allows you to share files with other people both inside and outside of University of Michigan – Flint. It is a temporary and secure storage system for sharing files and data.

Using Filelocker

Finding and Logging in to Filelocker:

1. Navigate to https://files.umflint.edu/ in the browser of your choice.
2. Login using your uniqname and LAN password
   • The first time that you login you will be prompted to agree to the terms of service for filelocker.  It will look similar to this:
     

Uploading a File:

1. Click on the Upload tab.
   
2. You will get a prompt that allows you to put in an expiration date for the download link, notes, and to scan for viruses.
   • On the expiration date specified above the file will be deleted/removed from the server.
3. After filling out the information in step 2 click Browse and Upload
4. Select a file from your computer and click open.
5. The file will be uploaded and added to the Uploaded Files list on the homepage.

Sharing an Uploaded File with Someone from UM-Flint:

1. Click on down arrow to the right of the file you would like to share in the Uploaded Files list.
2. Click on Share This File.
3. Search for the users you would like to share the document with.  You may search by name or uniqname.
4. Click the checkbox next to “Search the entire University of Michigan – Flint directory.” to ensure you are searching the entire directory.
5. Click on Share next to the name of the person you would like to share with.
   • Repeat steps 3 and 4 until you have selected all of the users you would like to share this document with.
6. Close the dialog box.  Your document has now been shared with the specified users.

Sharing an Uploaded File with Someone outside of UM-Flint:

1. Click on down arrow to the right of the file you would like to share in the Uploaded Files list.
2. Place a checkmark in the box next to Publicly Share.
3. Type the email address(es) of the user(s) you would like to share this document with.
4. Review the remainder of the options available for password protecting the document.  Select the options you would like.
5. Click on Share.
6. You will now be given the link that was sent to those you indicated to share your file.  You may copy and save this but it is not necessary as it was also sent to those you indicated in step 3 above.
7. Close the dialog box.  Your document has now been shared with the specified users.

Deleting an Uploaded File:

1. Place a checkmark in the box next to the file you would like to delete.
2. Click Delete at the top of the screen.

Additional Assistance / Troubleshooting

At the bottom right of the homepage you will find additional Help documentation for assistance with various features of Filelocker.

If you have any further questions please do not hesitate to contact the Helpdesk at 810-766-6804 or itshelpdesk@umflint.edu.

A blog is a webpage comprised of usually short, frequently updated items and web links.  Blogging is a publishing tool that can be used for many purposes such as: traditional journals, personal journals, group discussions, and many combinations between.

Who can make a blog?

Blogging is for everyone; any one can create a blog using one of the many free blog hosting sites. ITS provides the University of Michigan- Flint faculty/staff with free blog hosting via http://blogs.umflint.edu.

How can I make a blog hosted by UM-Flint?

Any Faculty, Staff, and Students may visit http://blogs.umflint.edu to create a blog.  The number of blogs that you can create at this site is not limited, but you should only make a blog if you intend to keep it up to date.

To Make a Blog

1. Navigate to http://blogs.umflint.edu
2. Click Create a Blog and follow the steps.

This will be prompt you to enter the name of your blog and Voila, You’re Blogging! 

Logging into Your Blog:

1. In the address bar of your browser type the web address for your blog with /wp-admin added to the end.
   • Example: If your blog address was http://blogs.umflint.edu/myblog to login to your blog you would go to http://blogs.umflint.edu/myblog/wp-admin.

 To make additional blogs:

1. Return to your blog and login.
   
2. Click UM-Flint Blogs at the top of left of the screen.
3. This page will provide you a list of all of your current blogs as well as an option to create more blogs.

DO NOT try to create a new username because it will not work.  If you click on the “Create blog link” before logging in, you will be asked to create a username; return to the blogs homepage and log in, then try to make a new blog.

Where can I find more information?

If you would like to join the wonderful world of blogging, but need a little more information, there is plenty available. 

For instructions on creating/editing a blog try browsing some of the documentation available from WordPress which can be found at: <http://codex.wordpress.org/Getting_Started_with_WordPress>.

• The section which applies to users is “Posting in WordPress”.

You can also visit the following UM-Flint pages for assistance with your blog.

• http://blogs.umflint.edu/getting-started/
• http://blogs.umflint.edu/customizing-your-blog
• http://blogs.umflint.edu/extending-your-blog

In order to make any changes to you U-M online directory entry, you must have your uniqname and Ann Arbor (Kerberos) password. For more information on Kerberos passwords please visit the Password Quicknotes found on the bottom right of the screen at www.umflint.edu/helpdesk.

To Chane your U-M Online Directory Entry:

1. Open a web browser (Online Directory does not appear to be working well with Internet Explorer at the moment.  Firefox is the browser that Ann Arbor is suggesting for use at the moment.)
2. Navigate to, https://mcommunity.umich.edu/ in the address bar of the web browser and press enter on the keyboard.
3. Click Log In in the upper right corner of the window.
4. Log in using your uniqname and Ann Arbor (Kerberos) password
   • If you are a newly admitted student it may take a full semester to be added to the U-M directory
   • New faculty/Staff members, it may take up to three months to be added to the U-M online directory
5. Click “My Profile” in the upper right. You can now see the different types of information associated with your account.
6. In the upper right corner of each section you can press “edit” to edit it information in each box.
7. When finished making alterations press “save” at the bottom of the selected box.
8. When you have completely making changes you may click the “log out” in the upper right. It will confirm your logout. If you wish to change anything more you may click “Go back” if not click ”log out”
   • If you clicked “go back” you will then have to proceed to click “log in” in the upper right and it will route you back to the midification page.

Common U-M Online Directory Changes:

You can modify your own directory information (e.g., update your address and phone number when you move or delete them if you don’t want them to appear).  Once you have edited your email adress (uniqname@umflint.edu), when others send mail to that addess it will route mail to your mailbox.

Voicemails Not Coming to Your UM-Flint Email:

This problem can be caused because email forwarding is not set up between your @umich.edu account and your @umflint.edu account. To setup email forwarding please follow the steps below:

1. Navigate to https://mcommunity.umich.edu/  in the address bar of the web browser and press enter on the keyboard.
2. Click Log In in the top right corner of the screen
3. Log in using your uniqname and Ann Arbor (Kerberos) password
   • If you are a newly admitted student it may take a full semester to be added to the U-M directory
   • New faculty/Staff members, it may take up to three months to be added to the U-M online directory
4. Click “My Profile” in the upper right. You can now see the different types of information associated with your account.
5. Click the “Settings” Tab
6. Check to ensure the email address listed is <your uniqname>@umflint.edu
7. Click Save Changes.

This is a quick and easy way to restore or retrieve your files that are located on your Home Drive (as well as network drives I, O, and N) that you may have accidentily deleted. This is done differently in XP than in Windows 7/Vista.

Shadow copies are created at 7am and 7pm daily for these drives.  The shadow copies are what you will be viewing and retrieving your files from in the steps below.

If you are at home you will need to connect to the VPN  to do this.

Restoring and Retrieving your Files (Windows 7 and Vista)

1. Navigate to the drive where your file was deleted from.
2. Right-click either on the drive or on a folder in your drive.
3. Click on Restore Previous Versions
4. A new window will pop up searching for previous versions, when it finishes searching it will show you all the latest versions based on when they were shadow copied, not when you last changed them.
5. Double-click on which ever previous version you need and it will open up a new windows explorer window with all the documents that were backed up at that time.
6. Navigate to the file that you would like to get back.
7. Right click the file and click copy.
8. Navigate to where you would like the file to be at. Right-click in this location and paste the file to this location.

Your document should now be restored to the location of your choice.

Retrieving and Restoring your files on Windows XP

1. Right-Click on your Homedrive and go to Properties
2. Click on the “Previous Versions” tab
3. Double-click on which ever previous version you need and it will open up a new windows explorer window with all the documents that were backed up at that time.
4. Navigate to the file that you would like to get back.
5. Right click the file and click copy.
6. Navigate to where you would like the file to be at. Right-click in this location and paste the file to this location.

What is spyware?

Spyware is a type of malware (malicious software) that acquires personal information from your computer and reports it to another computer system or user without your knowledge or permission.  Usually spyware is used by online businesses for marketing purposes.  They use the spyware to obtain information about what hardware or software you have and the manufacturers. Sometimes spyware can obtain personal information on what sites you visit and if you do business with any competitors.  They can also obtain your email address to sell to other companies causing an increase of Spam.

Spyware is rarely alone on your computer an affected machine usually had multiple infections. 

Signs of an infection Include:

• Your computer slows to a crawl due to several spyware programs using up your memory resources.
• Ad pop up even when you are offline.
• You click on a link to go to one site, but your browser gets hijacked and you end up at another site.
• When you enter a search item, a new and unexpected site handles the search.
• Your bookmarks change on their own.
• You click your Home button but it takes you to a new site, and when you switch the setting back, the new site appears again anyway.
• You get pop-up ads that address you by name even when you have not visited site at which you have registered.

What are some common ways of aquiring spyware?

• Usually spyware is placed on a computer system in the form of internet cookies or programs that are set to run when your computer starts. Spyware cookies can be avoided by disabling cookies within your browser, but a lot websites such as Hotmail and Online Stores require cookies to be enabled to login to the site.
• Some websites automatically install spyware on your computer when you visit them. A popup will display on your screen and then the installation will either prompt you to accept installation or it will automatically initiate without your consent.
• Some free software and ad-supported software are supported by spyware and install the spyware when you install the free software One example is Kazaa’s default installation.

How to deal with Spyware?

There are two different programs that you can download to help fight spyware.  Spybot – Search and Destroy and Super Anti Spyware. Both of these are  free programs that search your computer for spyware, uninstall it.  These programs can also help prevent anymore known spyware from being placed on your computer. These programs will need to be updated from time to time to look for new spyware.

These programs can be downloaded from Google or provided from the Helpdesk onto your laptop or on a flashdrive.

Podcasting is defined as providing a media file over the internet using syndication feeds for playback on portable media players (such as iPods) and personal computers. The process of recording a media file to broadcast in this manner is also referred to as podcasting. The term “podcasting” was adopted from the iPod, a device manufactured by Apple. XML files, often called “feeds”, are used to subscribe to the podcasts placed online.

Who can make a Podcast?

Anyone! Technically anyone can record a podcast and share it, as long as they have a server to place the audio file on and a “feed” for potential listeners to subscribe to. The ITS department provides both of these necessities for faculty and staff to create podcasts for the campus community. Unfortunately, at this time students cannot host their podcasts on university servers.

What is the purpose of a Podcast?

Podcasts are valuable educational tools that are becoming increasingly common on campuses across the nation. Faculty members can record their class lectures and make them available for students via podcasts. Providing students with a podcast lecture not only makes it easier for anyone who missed the lecture to catch up, but it also allows students who were there to review key points. Imagine how much more students can learn when they have access to a lecture 24 hours a day. Departments can use podcasts to share news in an interesting innovative style, or to advertise upcoming events the way one might broadcast on the radio.

How do I make my Podcasts available?

Faculty and staff need a Blackboard account to host their audio files. The audio files can be stored in your “Content Collection” on Blackboard. Once you have the URL for the audio file you can generate a feed by visiting the ITS Podcast Feed Generator at: http://secure2.umflint.edu/podcasting.

Where can I find more information on Podcasting? For more information on podcasting checkout the ITS project page for podcasting at: http://www.umflint.edu/its/units/initiatives/podcasting.htm.

• Internet access while on-campus
• University email – Webmail
• Homedrive (H: Drive)  network storage, which allows students to store data on campus
• Printing services – PaperCut

How to Access the Internet while On-Campus

Students can access the Internet by logging onto a university computer with their uniqname and LAN password. Students can also access the university wireless on-campus, MWireless, with a laptop or handheld wireless device. For step by step instructions on how to set your device up to access the wireless, please go to the helpdesk website (www.umflint.edu/helpdesk) and click Wireless on the bottom right of the screen, then click on the Quicknote for the device you are trying to connect.

How to Access Your E-mail

To access your email, you can take a variety of different paths:

• You can go to the university homepage, www.umflint.edu, and click Email at the bottom of the page.
• You can type in email.umflint.edu into the address bar of your Internet browser.
• You can go to the university homepage and click QuickLinks, and then click Email.

How to Access Your Homedrive (H: Drive)

To access your homedrive, H://, on a university owned desktop, click the Start Orb, then click My Computer, then click H://. The H:// should have your uniqname as the drive name. To get to your homedrive from a wireless device while on-campus, just type the full path to your homedrive into the address bar of an Internet browser. The full path is \\homedrive.umflint.edu\home\your_uniqname. No one else can access your person homedrive, but you.  To get to your homedrive from home you need to connect to VPN first then access it like you would if you were on-campus on a wireless device, with the full path.  To set up a VPN, please search VPN on the Helpdesk Homepage, and then click the appropriate Quicknote for the operating system you are running for a step by step guide on how to set it up.

How to Access the Printing Services – PaperCut?

Students can print from university printers located in the computer labs across campus. Each student is awarded 400 credits for printing. One credit is equivalent to one, single sided print. If a student runs out, they can added credit through SIS. To learn more, search PaperCut on the Helpdesk homepage, and click What is PaperCut?.

SSH and SFTP are secure alternatives to telnet and FTP. Telnet and FTP transmits data in a manner that is easily intercepted. SSH and SFTP transmit your uniqname and password in an encrypted form that is not easily intercepted.

To Access the SSH/SFTP software: Getting to the SSH Software:

1. Double click on My Computer.
2. Select the L: drive.
3. Double click on the ITS Recommended Applications folder.
4. Double click on the SSH Client folder.
5. Double click on SSH client application.

Using SSH to connect to a server:

1. When using SSH for the first time select Quick Connect. If you have used SSH previously and created a profile, click on Profiles and select the profile you created. The rest of these steps do not need to be followed if you have a profile created.
   
2. Enter the server name you would like to connect to in the Host Name: box. Enter your uniqname in the User Name: box. Click Connect.
   
3. When asked if you would like to save the host key, select Yes. If you select No, the window will appear every time you connect to this server, asking you if you would like to save the host key.
4. You will receive a message notifying you that only authorized users are allowed and use may be monitored.
5. Click Ok.
6. The server will prompt you for your password. Enter your password and click Ok.
7. You are now connected to the server.

Using SFTP to transfer files:

1. Open the SSH/SFTP software following the directions under To Access the SSH/SFTP software section.
2. Click on the New File Transfer Window.
   
3. A new SFTP window will open. If you were already connected to a server in the SSH window, you will be connected to that server in the SFTP window. If you have not yet connected to a server select the Quick Connect button, or a server from you profile.
4. To upload a file click on Operation, then select Upload Dialog.
5. An upload window will display, select the file you wish to upload and press Upload.
6. To download a file, select the file, click on Operation, and Download Dialog. Once you select Download Dialog it will ask you where to save the file. Select the location you would like to save the file to on your computer.
7. Click Download. The file will now be in the location you specified.

Changing between ASCII and binary modes in SFTP:

1. Click on Edit.
2. Click on Settings.
3. If there is a _ sign next to Global Settings, press it to display the full Global Settings menu.
4. From the Global Settings menu find File Transfer. If there is a _ sign next to File Transfer, press it to display the full File Transfer menu. From the File Transfer menu select Mode.
5. Select the desired mode, ASCII or Binary. By default Auto Select is selected.