Proofpoint is UM-Flint’s new email security solution that will provide better protection from spam/phishing messages and email virus protection as well as a more customizable email filtering experience for all UM-Flint users.

This quicnknote is intended to be a quick reference for some of the most commonly used features of Proofpoint.  For more detailed information on the system please reference the following quicknote: http://www.umflint.edu/helpdesk/perm/email/what-is-proofpoint-detailed-information/

How do I use the digest?

The digest will provide you with a list of all of the spam that has been quarantined for your account since you received the last digest update.  This message could also contain an Audit Messages section. Emails listed in the Audit Messages section represent your valid emails.  These emails have been delivered to your inbox already and DO NOT need to be released. This section is provided for you to report spam emails that might have made it through the Proofpoint filter. If you see any spam emails, please click on the Report Spam link. This will help us improve our spam detection capability.

End user digests are sent once a day between 4pm and 5pm by the system.  If you would like to see any messages being held by the system or request a new end user digest you may do so by visiting https://digest.umflint.edu.

You will see a list of these messages and columns that indicate the subject, sender, and time received for each email. For the quarantined messages you will have four seperate links available to you to complete an action on each email message:

• View -  opens the web application to view the message in the Proofpoint web application.
• Release – releases the message from the Quarantine to your normal email inbox.
• Safelist – releases the message from the Quarantine to your inbox and adds the sender to your personal Safe Senders list. All future email from this sender will not be checked for spam.
• Not Spam – reports that the message was a false positive (that is, it should not have been classified as spam). In this case, further training is done to ensure that similar messages are not caught as spam in the future.

For the Audit Messages section you will see:

• View -  opens the web application to view the message in the Proofpoint web application.
• Report Spam – reports the message to the Proofpoint server as spam helping us to block spam better for the university. 

Other links in the digest provide additional functionality. These links are not related to individual quarantined messages. The following links provide additional digest management:

• Request New End User Digest – immediately generates a new digest with up-to-the-minute information about quarantined messages. Note: this digest will contain a list of all messages currently in the Quarantine, not just those received since the last scheduled digest update.
• Request Safe/Blocked Senders list – sends you a list of all entries currently on your personal Safe and Blocked Senders List.
• Manage My Account – allows you to change account preferences, as well as actively manage your Safe Senders and Blocked Senders lists using a web interface.

How do I use the Digest?

The digest will provide you with a list of all of the spam that has been quarantined for your account since you received the last digest update. You will see a list of these messages and columns that indicate the subject, sender, and time received for each email. You will have three separate links available to you to complete an action on each email message:

• Release – releases the message from the Quarantine to your normal email inbox.
• Safelist – releases the message from the Quarantine to your inbox and adds the sender to your personal Safe Senders list. All future email from this sender will not be checked for spam.
• Report – reports that the message was a false positive (that is, it should not have been classified as spam). In this case, further training is done to ensure that similar messages are not caught as spam in the future.

Other links in the Digest provide additional functionality. These links are not related to individual quarantined messages. The following links provide additional Digest management:

• Request New End User Digest – immediately generates a new Digest with up-to-the-minute information about quarantined messages. Note: this Digest will contain a list of all messages currently in the Quarantine, not just those received since the last scheduled Digest update.
• Request Safe/Blocked Senders list – sends you a list of all entries currently on your personal Safe and Blocked Senders List.
• Manage My Account – allows you to change account preferences, as well as actively manage your Safe Senders and Blocked Senders lists using a web interface.

What is the Quarantine?

The Quarantine is a location on a server where email messages that are suspected to be spam are stored temporarily so that they can be reviewed and retrieved if necessary. System administrators have the ability to search for messages on a user’s behalf. You may also review and take action on your own quarantined email through the use of the End User Digest. Messages that are not released from the Quarantine are automatically deleted after a designated period of time.

How do I delete my messages in the Quarantine?

There is no need to delete your messages in the Quarantine. If you do not release a message from the Quarantine, it will automatically be deleted after 14 days. If you look at the messages in your Digest and determine that all of them are spam, you do not need to do anything. The messages will automatically be deleted from the Quarantine.

Your view to the Web Application

The first view you see is My Profile, where you can change My Settings and manage your Account.  On the My Settings page, you can make choices for your preferred language and whether or not you want to receive an empty Digest.

The left side displays links for each of the asks you can complete in the browser:

• Profile – You can change your preferences on the Settings page and view your email aliases on the Account page.
• Lists – Safe Senders and Blocked Senders lists.
• Quarantine – contains a list of your messages in the Quarantine and a folder with your Audit Messages.

Account

Click Account under Profile on the left side to view your email aliases. You cannot make any changes to this page.

Lists

Click Lists on the left side to view your Safe Senders and Blocked Senders lists.

To add a Safe Sender to your list:

1. Click Safe Senders List on the left side.
2. Click New on the top of the page.
3. Enter an email address into the field.
4. Click Save.

Follow the same procedure to add entries to your Blocked Senders list.

Quarantine

Click Quarantine on the left side to view your messages in the Quarantine. This page displays messages addressed to you that were classified as spam and are sitting in the Quarantine.

You can apply several actions to the messages on this page. To select one or more messages, select the check box next to the message before you apply the action.

• Logout – logs you out of your Proofpoint profile and closes your session.
• Select All – selects all of the messages so that you can apply the action to all of the displayed messages. (For example, you may have 100 messages in the Quarantine, but only 20 are displayed. The action applies to the displayed messages.)
• Unselect All – unselects all of the selected messages.
• Request Digest – sends an updated Digest to your email inbox.
• Find – displays the fields to search for a specific message using search criteria such as who sent the message, the subject line, or the age of the message.
• Refresh – refreshes the view on the page. For example, if any new messages have been added to the Quarantine while you had the browser open, they will be added to the list.
• Delete – deletes the selected messages from the Quarantine.
• Safelist – adds the sender of the selected message to your Safe Senders list.
• Not Spam – releases the message to your inbox, and in the future, messages like this one will not be classified as spam.
• Release – releases the message to your inbox.

What is the Audit Messages section that appears in the digest and in the Web App?

The Audit Messages section that appears in your digest indicates that you are a member of any group designated to audit messages. The messages listed under the Audit Messages section are all the messages that have been delivered to your mail box from outside of the UM-Flint domain (not @umflint.edu). If you determine that some of the messages that were delivered are actually spam (false negatives) you can report these messages to Proofpoint by clicking the “Report Spam” link next to the message.

Members of the Spam Reporting Group help improve the spam identification process by reporting false negatives to Proofpoint for further analysis.

At UM-Flint all users are part of the the Spam Reporting Group, allowing you to assist us with providing the best user experience possible.

Why do my voicemails look different?

With the new Proofpoint system some of your voicemails will now come from a Proofpoint address instead of <phonenumber>@umich.edu or exchange.system@adsroot.itcs.umich.edu.  The message might look something like this:

If you are having problems with getting your voicemails in your University email please check your email forwarding from @umich.edu to @umflint.edu using the steps here http://www.umflint.edu/helpdesk/perm/email/changing-your-u-m-online-directory-personal-entry/.

The purpose of this quicknote is to explain how the email that originates from outside this organization is processed, and to describe the tools that you can use to manage your personal spam quarantine.

To protect UM-Flint from virus attacks and to protect you from receiving hundreds of spam messages, all incoming email is filtered by the Proofpoint Messaging Security Gateway – an anti-spam and anti-virus product. Proofpoint uses an advanced machine learning filtering technique called MLX™ to ensure that no valid mail is improperly filtered. For more information about the Proofpoint Messaging Security Gateway and MLX, you can visit Proofpoint’s web site at www.proofpoint.com.

We can also use the Proofpoint Protection Server to filter outgoing mail to deter the distribution of trade secrets or intellectual property or to filter for specific words that may indicate inappropriate content, including pornography or obscene and racist words.

How does email filtering work?

All incoming (and outgoing) email is filtered by the Proofpoint Protection Server. Depending upon Proofpoint Protection Server rules and policies, messages that contain a virus, or spam, or inappropriate content can either be deleted or “scored.”  In the case of spam, the message score indicates the probability that the message is spam – so a message scoring 100 would have 100% chance of being spam (definite spam) and a message scoring 0 would have 0% chance of being spam (legitimate correspondence). Messages scoring high enough to probably be spam are quarantined, and messages scoring below 50 are sent directly to your inbox.

What is the Quarantine?

The Quarantine is a location on a server where email messages that are suspected to be spam are stored temporarily so that they can be reviewed and retrieved if necessary. System administrators have the ability to search for messages on a user’s behalf. You may also review and take action on your own quarantined email through the use of the End User Digest available at https://digest.umflint.edu. Messages that are not released from the Quarantine are automatically deleted after a designated period of time.

What is an End User Digest?

If email messages addressed to you were sent to the Quarantine, you will receive an email notification, called an End User Digest (or digest), in your mailbox. The digest provides you with a list of the messages addressed to you that are stored in the Quarantine. You can look at the message subject headers to determine their content and decide what actions you want to apply to the messages.

You may also receive an empty digest, which is simply an email message indicating that you have no messages in the Quarantine. You may want to receive a digest even if it doesn’t contain any messages, so you can continue to manage certain aspects of your email.

End user digests are sent once a day by the system.  If you would like to see any messages being held by the system or request a new end user digest you may do so by visiting https://digest.umflint.edu.

How do I use the digest?

The digest will provide you with a list of all of the spam that has been quarantined for your account since you received the last digest update.  This message could also contain an Audit Messages section. Emails listed in the Audit Messages section represent your valid emails.  These emails have been delivered to your inbox already and DO NOT need to be released. This section is provided for you to report spam emails that might have made it through the Proofpoint filter. If you see any spam emails, please click on the Report Spam link. This will help us improve our spam detection capability.

You will see a list of these messages and columns that indicate the subject, sender, and time received for each email. For the quarantined messages you will have four seperate links available to you to complete an action on each email message:

• View -  opens the web application to view the message in the Proofpoint web application.
• Release – releases the message from the Quarantine to your normal email inbox.
• Safelist – releases the message from the Quarantine to your inbox and adds the sender to your personal Safe Senders list. All future email from this sender will not be checked for spam.
• Not Spam – reports that the message was a false positive (that is, it should not have been classified as spam). In this case, further training is done to ensure that similar messages are not caught as spam in the future.

For the Audit Messages section you will see:

• View -  opens the web application to view the message in the Proofpoint web application.
• Report Spam – reports the message to the Proofpoint server as spam helping us to block spam better for the university. 

Other links in the digest provide additional functionality. These links are not related to individual quarantined messages. The following links provide additional digest management:

• Request New End User Digest – immediately generates a new digest with up-to-the-minute information about quarantined messages. Note: this digest will contain a list of all messages currently in the Quarantine, not just those received since the last scheduled digest update.
• Request Safe/Blocked Senders list – sends you a list of all entries currently on your personal Safe and Blocked Senders List.
• Manage My Account – allows you to change account preferences, as well as actively manage your Safe Senders and Blocked Senders lists using a web interface.

What other features are available to manage my account?

The Manage My Account link gives access to a separate web interface that will allow you to manage your Safe Senders and Blocked Senders lists, change the preferred language interface for your digest, and adjust digest preferences.

To access these features, click the Manage My Account link in the digest. A separate browser window pops up on your screen and your personalized account management page will load in this window. You do not need to authenticate to your account management page because a secure code is generated in your personalized digest that ensures that only you have access to change your settings.

You have the following options to choose from in your account management page. Click the name of the option in the left navigation pane:

• Profile – controls digest settings and language preferences.
• Lists – provides tools to manage personal Safe Senders and Blocked Senders lists.

Profile option to manage my account

The Profile option displays a My Settings view and the Save, Request digest, and Refresh links.

Links:

• Save – saves your settings each time you make any changes.
• Request Digest – sends you an updated digest.
• Refresh – refreshes the view.

My Settings:

• Send digest with new messages – this is the default setting. You will only receive a digest when you have new messages in the Quarantine.
• Send digest even when I have no new messages – this choice will send you a digest whether or not you have new messages in the Quarantine. If there are no new messages, you will receive an empty digest.
• Preferred Language – you can select a language from the drop-down list. This is the language that displays in your digest and in your Manage My Account browser window.

Lists option to manage my account

The Lists option displays the Safe Senders List and Blocked Senders List views where you can manage your personal lists of safe senders and blocked senders. The spam detection technology provided by Proofpoint’s adaptive machine-learning engine is highly accurate and you are not required to add entries to your Safe Senders or Blocked Senders lists. This feature is available to you if want to create your own personal lists.

Click Safe Senders List or Blocked Senders List in the left navigation pane to choose the list you want to manage.

Links:

• New – provides a text field so you can add an email address or domain to your list.
• Edit – lets you make changes to an address already on your list. You need to first select (click the check box) for the address you want to change.
• Delete – deletes the selected address from the list.
• Select All – selects all of the addresses on the list.
• Unselect All – un-selects all of the selected addresses on the list.
• Request digest – sends you an updated digest.
• Refresh – refreshes the view.

Safe Senders List:

Email sent from addresses or domains on the Safe Senders List will not be filtered for spam, but will be filtered for viruses.

Blocked Senders List:

Email sent from addresses or domains on the Blocked Senders List will automatically be discarded so that you will not receive future emails from them. Note: if a spam message does make it through to your inbox, you should not add that email address to your Blocked Senders List since spammers rarely use the same email address twice.

Why do I get a warning message when I click on links in the digest?

It is normal to see an “Invalid Certificate” warning when clicking on the links in the digest. You can safely accept the certificate warning and continue.

How do I delete my messages in the Quarantine?

There is no need to delete your messages in the Quarantine.

If you do not release a message from the Quarantine, it will automatically be deleted after 14 days. If you look at the messages in your digest and determine that all of them are spam, you do not need to do anything. The messages will automatically be deleted from the Quarantine.

What is a Safe Senders and Blocked Senders list?

There are two types of Safe Senders lists: the Global Safe Senders List and your personal Safe Senders List. Both are simply lists of legitimate senders of email.  The email administrator controls the Global Safe Senders List, which applies to everyone in the organization. You control your personal Safe Senders List to which you can add the addresses of people, organizations, and mailing lists from which you do want to receive mail.

If a sender’s address is included in the Safe Senders List, the Proofpoint Protection Server does not filter the message for spam. (However, it still filters the message for a virus or inappropriate content.)

There is also a Global Blocked Senders List and a personal Blocked Senders List. These lists contain addresses of people, organizations, and mailing lists from which you do not want to receive “junk email.”

What is a false positive?

A false positive is an email incorrectly identified as spam. If an email message is scored as spam and sent to the Quarantine, but it really is a legitimate message from a legitimate sender, you can report it as a false positive.

In the future, messages that have the same characteristics as the message you reported will not be placed in the Quarantine for containing spam.

What is a false negative?

A false negative is an email incorrectly identified as not spam. An email message that is incorrectly delivered to your mail box because it was not identified as spam can be reported as a false negative.

Spammers are very clever and are always seeking ways to trick products like the Proofpoint Protection Server into delivering spam to your mailbox.  Proofpoint sends frequent updates to our organization in an attempt to stay one step ahead of the spammers.

What is a spam policy?

Spam policies determine how the spam sent to you will be processed. For example, your spam could be deleted or quarantined. You can only select your own spam policy if you are allowed to Manage My Account.

What is the Audit Messages section that appears in the digest?

The Audit Messages section that appears in your digest indicates that you are a member of any group designated to audit messages. The messages listed under the Audit Messages section are all the messages that have been delivered to your mail box from outside of the UM-Flint domain (not @umflint.edu). If you determine that some of the messages that were delivered are actually spam (false negatives) you can report these messages to Proofpoint by clicking the “Report Spam” link next to the message.

Members of the Spam Reporting Group help improve the spam identification process by reporting false negatives to Proofpoint for further analysis.

At UM-Flint all users are part of the the Spam Reporting Group, allowing you to assist us with providing the best user experience possible.

What is the Web Application?

The Web Application allows you to view your quarantined messages and manage your account using a web browser. Instead of waiting for a digest in your inbox, you can log in any time to your account and release messages from the Quarantine, manage your profile settings, or manage your Safe Senders and Blocked Senders list.

To access the web application you will type https://digest.umflint.edu into a browser. You will be required to provide your uniqname and LAN password to access your profile and your quarantined messages. This is the same login and password that you use for your inbox.

If you see messages about certificates pop up, just click OK to continue.

Your view to the Web Application

The first view you see is My Profile, where you can change My Settings and manage your Account.  On the My Settings page, you can make choices for your preferred language and whether or not you want to receive an empty digest.

The left side displays links for each of the asks you can complete in the browser:

• Profile – You can change your preferences on the Settings page and view your email aliases on the Account page.
• Lists – Safe Senders and Blocked Senders lists.
• Quarantine – Contains a list of your messages in the Quarantine.

Account

Click Account under Profile on the left side to view your email aliases. You cannot make any changes to this page.

Lists

Click Lists on the left side to view your Safe Senders and Blocked Senders lists.

To add a Safe Sender to your list:

1. Click Safe Senders List on the left side.
2. Click New on the top of the page.
3. Enter an email address into the field.
4. Click Save.

Follow the same procedure to add entries to your Blocked Senders list.

Quarantine

Click Quarantine on the left side to view your messages in the Quarantine. This page displays messages addressed to you that were classified as spam and are sitting in the Quarantine.

You can apply several actions to the messages on this page. To select one or more messages, select the check box next to the message before you apply the action.

• Logout – logs you out of your Proofpoint profile and closes your session.
• Select All – selects all of the messages so that you can apply the action to all of the displayed messages. (For example, you may have 100 messages in the Quarantine, but only 20 are displayed. The action applies to the displayed messages.)
• Unselect All – unselects all of the selected messages.
• Request Digest – sends an updated digest to your email inbox.
• Find – displays the fields to search for a specific message using search criteria such as who sent the message, the subject line, or the age of the message.
  
• Refresh – refreshes the view on the page. For example, if any new messages have been added to the Quarantine while you had the browser open, they will be added to the list.
• Delete – deletes the selected messages from the Quarantine.
• Safelist – adds the sender of the selected message to your Safe Senders list.
• Not Spam – releases the message to your inbox, and in the future, messages like this one will not be classified as spam.
• Release – releases the message to your inbox.

How do I use Smart Send?

Many “violations” of email policy are not malicious violations at all – sometimes users send out an attachment by mistake, or need to send a message that includes information in it that is blocked by the Proofpoint Protection Server. Smart Send is a feature that allows users to send, send encrypted, or block the messages that were blocked by the Proofpoint Protection Server. Your administrator decides who can use Smart Send.

If you have sent something that should have been encrypted you will receive a notification in your email inbox that indicates a message that you sent is blocked – it has not been delivered to the intended recipient. This notification includes three links in it: Send, Send Encrypted, or Block. Click the link that is appropriate for the message that is blocked.

• Send – delivers the message to the intended recipient.
• Send Encrypted – encrypts the message before sending it to the intended recipient.
• Block – the message is not sent. It remains in the Quarantine until it is deleted.

Why do my voicemails look different?

With the new Proofpoint system some of your voicemails will now come from a Proofpoint address instead of <phonenumber>@umich.edu or exchange.system@adsroot.itcs.umich.edu.  The message might look something like this:

If you are having problems with getting your voicemails in your University email please check your email forwarding from @umich.edu to @umflint.edu using the steps here http://www.umflint.edu/helpdesk/perm/email/changing-your-u-m-online-directory-personal-entry/.

• Internet access while on-campus
• University email – Webmail
• Homedrive (H: Drive)  network storage, which allows students to store data on campus
• Printing services – PaperCut

How to Access the Internet while On-Campus

Students can access the Internet by logging onto a university computer with their uniqname and LAN password. Students can also access the university wireless on-campus, MWireless, with a laptop or handheld wireless device. For step by step instructions on how to set your device up to access the wireless, please go to the helpdesk website (www.umflint.edu/helpdesk) and click Wireless on the bottom right of the screen, then click on the Quicknote for the device you are trying to connect.

How to Access Your E-mail

To access your email, you can take a variety of different paths:

• You can go to the university homepage, www.umflint.edu, and click Email at the bottom of the page.
• You can type in email.umflint.edu into the address bar of your Internet browser.
• You can go to the university homepage and click QuickLinks, and then click Email.

How to Access Your Homedrive (H: Drive)

To access your homedrive, H://, on a university owned desktop, click the Start Orb, then click My Computer, then click H://. The H:// should have your uniqname as the drive name. To get to your homedrive from a wireless device while on-campus, just type the full path to your homedrive into the address bar of an Internet browser. The full path is \\homedrive.umflint.edu\home\your_uniqname. No one else can access your person homedrive, but you.  To get to your homedrive from home you need to connect to VPN first then access it like you would if you were on-campus on a wireless device, with the full path.  To set up a VPN, please search VPN on the Helpdesk Homepage, and then click the appropriate Quicknote for the operating system you are running for a step by step guide on how to set it up.

How to Access the Printing Services – PaperCut?

Students can print from university printers located in the computer labs across campus. Each student is awarded 400 credits for printing. One credit is equivalent to one, single sided print. If a student runs out, they can added credit through SIS. To learn more, search PaperCut on the Helpdesk homepage, and click What is PaperCut?.

As a Faculty or Staff member at the University of Michigan-Flint, you are issued a Uniqname, and three accounts:

• LAN (Local Area Network) Account
• Outlook email account
• UMICH (Ann Arbor and Kerberos) Password

(A UM-Flint employee may request a permanent email account upon retirement.)

These items grant you access to the various computing services offered by the University.  Banner accounts are issued as necessary for thsoe who use Banner and Access Reports.  New faculty, staff, and student employees, please submit this online Access Request Form.

New faculty and staff should consult the Faculty/Staff Computing Guide, and view the online documentation.

Uniqnames

A Uniqname is a general identifier used by UM-Flint.  Your uniqname allows you to log in to your computer on campus, access wireless services, access the VPN, and much more.  Your uniqname is also the first part of your email address.  You will also be asked for your uniqname when requesting work tickets.  Please contact the Helpdesk if you have forgotten or need assistance with your uniqname.

Passwords

If you need assistance with changing any of the following passwords (LAN, Outlook, Ann Arbor [or Kerberos], or Banner), please contact the ITS Helpdesk at 766-6804 or stop by the Helpdesk in any open computer lab.

UM-Flint faculty and staff must change their LAN and Banner computer passwords every 90 days.  For more information, please consult the Password Policy located at http://www.umflint.edu/its/policies/home.page#Password%20Policy.

LAN Passwords are used in conjunction with your uniqname to grant access to computing services on campus and email.

You may access your email either on campus or from home using the Outlook application or Outlook Web Access.  For detailed information about installing and using Outlook, please contact the ITS Helpdesk or the Email category on the Helpdesk website (http://www.umflint.edu/helpdesk)

Ann Arbor Passwords (also known as Kerberos passwords) are used to gain interest access from a remote site, when used with your uniqname.  Ann Arbor passwords are also used to gain access to M-Pathways, M-Stores, some Library resources, Wolverine Access, and UM Online Directory entries.

If you need assistance resetting your Ann Arbor password, bring picture identification to the ITS Helpdesk in any of the open computer labs.

Banner Passwords grant you access to Banner, UM-Flint’s administrative data system.  Email Addresses

Email Addresses for UM-Flint employees are as follows: uniqname@umflint.edu

You may access your email either on campus or from home using web-based email by typing http://email.umflint.edu in the browser (Internet Explorer 5.5 or higher recommended).

The supported software for employee email is Microsoft Web Access and Microsoft Outlook.  Please be aware that the size limit for sending attachments is 20 MB.  For email guidelines, please consult the Electronic Communication Policy.

Outlook Mailbox storage capacity for faculty and staff follows is 9 Gb.

NOTE: Messages left in your Deleted Items folder may be automatically deleted after 30 days.

Email Lists

Email Lists (List Serves) can be created to allow you to contact many people at once via email.  These groups can include students of a particular course, employees of a department, or members of a club.  Please view the Email List Serves Policy for more information, or contact the ITS Helpdesk.  If you would like to create an e-mail list, please submit this online Email List Form.

Personal and Department Directories

Personal directories (also known at H: Drives) are available for saving data on the campus server.  Each UM-Flint employee is allotted 500MB of space.  Personal directories can be accessed by you when you are logged in to a computer on campus.  you can identify your H: Drive in the list of directories on the computer, because it begins with your uniqname.

Within the Homedrive directory, faculty and staff will now find a folder called “homepage” which can be used to house personal web pages.  There is an online gallery to showcase these web sites.  Please visit the Homepage Gallery for more information.  You can now create a blog at http://blogs.umflint.edu, which can also be listed in the gallery. 

Departmental directories (also known as I: Drives) work in much the same way.  the main difference is that I: Drives are accessible by any employee in your department with rights to the departmental directory.  Up to 25 Gig is available to each department free of charge.  More space can be allotted for a fee.

These directories can be accessed from home using a VPN at https://vpn.umflint.edu.

UMID

To help protect your privacy by keeping your social security number confidential, UM-Flint has issued identification numbers, called the UMID, for all students and employees.  The UMID is a universal number issued by all University of Michigan campuses and is sometimes referred to as the EMPL ID.  If you are employed by the University, this number is also used for your payroll records.

It is also good for all Faculty and Staff to memorize this number so that you may provide it to faculty and staff who may be assisting you.

If you have additional questions, you may contact the ITS Helpdesk at 810-766-6804.

Work Tickets

Work tickets will be placed through the ITS Helpdesk by walk-in (any ITS open computer lab), phone (810-766-6804), or email (itshelpdesk@umflint.edu).

As a student at the University of Michigan-Flint, you are issued a UMID, a Uniqname, a LAN (Local Area Network) password, and a UMICH (Ann Arbor or Kerberos) password. These items grant you access to the various computing services offered by the university. You can view your computer account online using the Student Information Services (SIS). All you need to do is login to SIS, click on the Personal Information menu, and click My Campus Computer Account. The first time you view your student account, you will be asked to set your initial password. Whenever you need to change your LAN password you can do so at https://password.umflint.edu.

For assistance with your computer account, stop into any open computer lab to speak with the Helpdesk support staff. If you have any questions or concerns regarding your student computer account, please contact the Helpdesk.

Uniqname

A Uniqname is a general identifier used by UM-Flint. Your uniqname allows you to log in to your computer on campus and also provides the first part of your email address. Some services such as library catalogs and antivirus software which use the uniqname may require the UMICH (also called Ann Arbor or Kerberos) password. Your uniqname and other information will be listed in U-M Ann Arbor’s Online Directory at https://mcommunity.umich.edu/. (MCommunity works best in Firefox)

Passwords

• LAN Passwords are used in conjunction with your uniqname to grant access to computing services on campus. If you need assistance resetting the LAN password, bring picture identification to any of the the ITS Helpdesk locations. These locations can be found at http://www.umflint.edu/helpdesk.

• Ann Arbor Passwords (also known as Kerberos passwords) are used to gain access to Library resources, faculty/staff payment services, and UM Online Directory entries. If you need assistance resetting your Ann Arbor password, bring picture identification to any of the the ITS Helpdesk locations. These locations can be found at http://www.umflint.edu/helpdesk.

Email Addresses

Email Addresses for UM-Flint students are as follows: uniqname@umflint.edu

• You may access your email either on campus or from home using web-based email by typing http://email.umflint.edu in the browser (Internet Explorer 5.5 or higher recommended).

• The supported software for student email is Microsoft Web Access or Microsoft Outlook.  Please be aware that the size limit for sending attachments is 20 MB. For email guidelines, please consult the Electronic Communication Policy.
• Outlook Mailbox storage capacity for students is 1 Gb.

Messages left in your Deleted Items folder will be automatically deleted after 30 days.

After creating an email account students:

• begin to recieve Mail Digests
• have access to special features like email signatures (When using IE)

ITS highly recommends that you use your UM-Flint student email account to view campus-related messages and to communicate with your professors and fellow students.

Personal Directories

Personal directories, also known as your H: drive or Homedrive, are available for saving data on the campus server. Each student receives 500 MB of storage that can be used to store personal files (view Server Policy for more information). You can easily access your personal directory when you are logged into a computer on campus. You can identify your H: drive in the list of directories on the computer, because it begins with your uniqname.

Within their Homedrive directory, students will find a folder called “homepage” which can be used to house personal web pages. Please visit the Homepage Gallery to register your website, blog, or social site (MySpace, FaceBook, etc.)

Your Homedrive and Homepage directories can be accessed from your home computer using a VPN by visiting https://vpn.umflint.edu.

UMID

To help protect your privacy by keeping your social security number confidential, UM-Flint has issued identification numbers, called the UMID, for all students.

The UMID is a universal number used by all UM campuses and is sometimes referred to as the EMPL ID. If you are employed by the University, this number is also used for your payroll records.

You should try to memorize this number so that you can use it to login to SIS and provide it to faculty and staff who may be assisting you.

When you login to SIS (using your Uniqname and LAN Password) please following these steps to view your UMID:

1. Click on Personal Information
2. Click on View Your UMID.

If you have additional questions about your UMID, please contact the ITS Helpdesk at 810-766-6804.

Alumni

Alumni are eligible to purchase account, storage and email services. Please contact ITS at 810-762-3123 for more information.

• Uniqname and Local Area Network (LAN) ID: $5 per year
• LAN ID and password to access aplications in all ITS open computer labs
• Email account (email address:uniquename@umflint.edu)
• A total of 1Gb of storage space on Student Mail and Space on the Data Server (H Drives) used to store personal files.
• Basic troubleshooting assistance from ITS Helpdesk

Registration Help

All registration at UM-Flint is done via the Internet on the Student Information Services (SIS) website.

If you have forgotten your LAN password, and you have already supplied your personal Security Questions then follow these simple instructions:

1. Navigate to https://password.umflint.edu/forgot
2. Enter your Uniqname and follow the prompts.

If you have not yet supplied a Security Question, you may call the ITS Helpdesk at (810) 766-6804 to have your password reset.