Locating Your Service Tag or Serial Number
To better serve the campus ITS is requiring the service tag or serial number from your windows computers for all work tickets. The information below will help you find the service tag/serial number for all computers on campus. All Dell service tags will be a 7-digit combination of multiple letters and multiple numbers. All HP’s will have a serial number that will be 10 digits. In each photo, the alpha numeric sequence in the yellow box is the service tag.
If you have a Mac desktop or laptop or in the event that you are unable to provide the serial number or the service tag we will need the computer name. Scroll to the bottom of this quicknote for assistance in finding your computer name.
Locating Your Service Tags and Serial Numbers:
For a Dell computer the service tag will be found on a black sticker with white writing as shown below.
For an HP computer the serial number will be found on a white sticker with black writing as shown below.
The serial numbers are typically under the battery, however some models (specifically the thinner ultrabooks) have serial numbers located in the same place as Dell laptops (back center).
The blue University of Michigan property tag is NOT the service tag. Unfortunately for diagnostic purposes this tag provides us no usable information.
The blue property tag looks like this:
Locating Your Computer Name
If you have a Mac desktop or laptop or in the event that you are unable to provide the serial number or the service tag we will need the computer name. To find the computer name please follow the steps or click the link below that corresponds to your operating system.
- Mac: Click the Apple symbol in the menu bar and select System Preferences to open the System Preferences window. Click Sharing under the Internet & Network panel to open the Sharing pane. Your computer name is listed in the Computer Name field.
- Windows Vista: http://windows.microsoft.com/en-us/windows-vista/find-your-computer-name
- Windows 7 (Video Provided): http://windows.microsoft.com/en-us/windows7/find-your-computer-name
- Windows 8: From the Metro Tile screen type Computer Name. Click “See the name of this computer”.