University of Michigan - Flint

Introduction 

The Front Desk (FD) Staff Member position is essential to the success of the students living in the residence hall. The Office of Housing and Residential Life is committed to building strong, inclusive communities within the residence hall and the FD staff member assists in making that happen.  As a Housing and Residential Life staff member the FD staff members will provide a vital link between other Housing and Residential Life staff, students, Facilities Management and the general public. Housing and Residential Life staff will be committed to an educational approach in order to provide for the most meaningful experience for our residents.

The Housing and Residential Life Staff are dedicated to:

·   Effectively serving and working with students, staff and faculty of diverse backgrounds and viewpoints

·   Encouraging students to take responsibility and challenge themselves to grow, and to support each other’s growth

·   Providing a safe environment – one that promotes both physical and emotional well-being

·   Providing linkage and access to services both within and beyond Housing and Residential Life

·  Supporting the academic and educational mission of the University by providing opportunities for learning within and beyond the classroom – bringing learning into the living environment

·  Working toward a common vision and aspirations for the quality of life of the residence hall community.

FD staff members are directly supervised by the Hall Director (HD) and indirectly supervised by the Assistant Director of Housing and Residential Life.

Minimum Qualifications:

·  Be a full or part-time University of Michigan - Flint student

·  Be available for employment beginning September 1, 2009 until April 30, 2010

·  Work rotating midnight, early morning and weekend shifts

·  Work 3 hour blocks which is equivalent to 1 shift

·  Friendly, responsible, personable, service-oriented attitude

·   Positive and professional work attitude

·   Punctual and reliable

·    Work as part of a team

·   Attend Front Desk Staff Members and Office Staff Fall Training Wednesday, August 19, 2009 until Friday, August 21, 2009*

    *Accommodations can be made for staff members who do not live in the Flint Area.

·   Attend Front Desk Staff Members and Office Staff Meetings every 1st and 3rd Fridays from 10:00am until 12:00pm.

Responsibilities

·   Attend mandatory staff meetings and training

·   Work rotating midnight, early morning and weekend shifts

·   Report directly to the Hall Director

·    Follow the “Resident’s Guide to Community Living at UM-Flint” and the University of Michigan Flint Students Responsibilities and Violations outlined in the “Statement of Student Rights and Responsibilities”

·    Perform all routine front desk functions i.e.:

◊  guest check-in
◊  campus information
◊  handle phones and take messages
◊  key/keycard distribution and room check-ins
◊  maintain log sheets
◊  sort and distribute mail / package distribution
◊  operate copy machine
◊  fire alarm and severe weather, respond to alarms and participate in drills
◊  never leave the Front Desk unattended

·   Adhere to the Onity Card Agreement

·    Perform any other duties as assigned by your supervisors

·    Be attentive to and report all health and safety concerns in the residence hall.

·    Provide continuous interaction and example which encourages students to act with reason, to assume responsibility for their actions, and to be consistently considerate of the rights and freedoms of others.

·   Develop and promote a positive working relationship with all staff including, Resident Advisors, other FD’s, custodial staff, dining staff, etc.

Time Commitment

FD’s will work a minimum of 6 hours per week. Individual FD’s hours may be more or less depending on their availability. The front desk is open 24 hours a day, 7 days a week when the Residence Hall is open and as a result FD staff members must to be available to work during nights and weekends as needed.

Other Time Commitments and Training Dates

Fall 2009 Training Dates

Front Desk (FD) Staff will be required to begin training on Wednesday August 19, 2009 until Friday, August 21, 2009 between 9:00am until 6:00pm*.

  *Accommodations can be made for staff members who do not live in the Flint Area.

Front Desk Staff Meetings

Staff meetings will be mandatory and take place on the 1st and 3rd Friday of every month from 10:00 am – 12:00pm during the 2009 - 20010 academic year.

Hall Closing Dates for Front Desk Staff

The building closes during winter break on Thursday, December 22, 2009 and all residents and staff must leave so FD staff members do not work during that time period. The Halls will reopen on Sunday, January 5, 2010.

Thanksgiving and Spring Break

The residence hall will remain open during Thanksgiving and Spring Break so FD Staff will be required to work.

Additional Expectations/Information:

·   Maintain a standard of personal conduct commensurate with his/her responsibilities.

·   Perform the duties and meet the expectations described for their Housing and Residential Life Staff position.

Compensation:

·   The hourly rate is $7.75 per hour. FD’s will be paid bi-weekly