The University provides many information technology resources for its community. Whenever you use these resources, you implicitly agree to abide by the highest standards of responsibility to your colleagues - the faculty, staff, students and external users who share this environment. Users are required to comply with all University policies and state and federal laws concerning appropriate use of information technology. Non-compliance is considered a serious breach of community standards and may result in disciplinary or legal action.
Users of UM computing resources are subject to a number of policies and guidelines. A complete listing and full text of UM policies on information technology is available online at www.itd.umich.edu/itpolicies. In addition to these general UM policies, UM-Flint users are subject to the policies and guidelines established by the Flint campus (see below).
Please read the ITS Access and Compliance document, designed to acquaint institutional data users at the University of Michigan-Flint with the policies that define and regulate responsible use of information.
It is the policy of the University of Michigan-Flint to attempt to provide appropriate access to local, national, and international sources of information. It is the policy of the university that information resources will be used by members of its community with respect for privacy and the public trust. In accordance with the policies below, the university works to ensure that intellectual property and university records are protected from unauthorized use or distribution.
As conditions of use for Information Technology Services (ITS) facilities and communication systems accessed through their use, all users agree to respect (1) the privacy of university records, (2) the legal protection provided by copyright and license agreements for programs and data, (3) the intended use for which access to the resources was granted, and (4) the integrity of the computing systems.
All users of computing resources should be mindful of the impact of their participation on the campus community, and should engage in only authorized use and should abide by standards of good citizenship in general.
Users of ITS resources are expected to use those resources in a responsible and efficient manner. Users are expected to refrain from engaging in illegal, unauthorized, inappropriate, for-profit, or deliberately wasteful practices as outlined in the Standard Practice Guide.
The University of Michigan-Flint provides many information technology resources for its community. Whenever you use these resources, you implicitly agree to abide by the highest standards of responsibility to the faculty, staff, students and external users who share this environment. Users are required to comply with all state and federal laws and university policies and guidelines concerning appropriate use of information technology. Non-compliance is considered a serious breach of community standards and may result in disciplinary or legal action.
Users of UM computing resources are subject to a number of state and federal laws.
Users of UM computing resources are subject to a number of policies and guidelines.
These policies deal with protecting the rights of the community in regard to access to the information resource infrastructure, sharing of information, and security of intellectual products.
To report any suspected violation of information technology for UM-Flint faculty, staff, and students, please submit information via our online form at http://www.umflint.edu/its/forms/useradvocate.page
These policies deal with management and protection of the University of Michigan's institutional data resources.
This Standard sets expectations for compliance with respect to sensitive regulated data that fall under federal or state laws or regulations:
This Guideline sets expectations for fiduciary and stewardship responsibilities in the management of U-M information resources:
These university policies deal with use and distribution of copyrighted software programs.
This Digital Copyright Compliance site, http://safecomputing.umich.edu/copyright/ deals with the University of Michigan's compliance with the digital copyright protection provisions of the Digital Millennium Copyright Act (http://copyright.gov/legislation/dmca.pdf) and the Higher Education Opportunity Act(http://www2.ed.gov/policy/highered/leg/hea08/). To report a suspected copyright violation, please consult information from the UM-Ann Arbor Information Technology (IT) User Advocate site located at http://www.umich.edu/~itua/copyright/index.html.
To learn more about using peer-to-peer file sharing safely and appropriately, visit the Be Aware You’re Uploading (BAYU) website at http://www.umflint.edu/bayu/ and consult UM-Flint’s ITS Helpdesk webpage http://www.umflint.edu/helpdesk/perm/students/safe-computing-copyright-issues-and-legal- downloading-2/
See Information Security Laws and Regulations Related to Handling Sensitive Data guide online at http://www.safecomputing.umich.edu/compliance/complianceTable.php for specific definitions and real-life examples of the regulated and sensitive data types included in the U-M standard.
The University of Michigan online Standard Practice Guide http://spg.umich.edu/.
For a complete list of all University of Michigan-Flint ITS resource policies http://www.umflint.edu/its/policies
RESPONSIBILITY: The granting of access carries with it an implicit bond of trust that:
VIOLATIONS: Misuse of the data in or from these data sets will subject you to disciplinary action as described in Standard Practice Guide section 201.12 (Discipline-Performance and Conduct Standards) and as deemed appropriate by executive authority.
ITS provides the CD and DVD duplication service with the intent of helping the campus staff produce copies of their original projects quickly and easily. Duplication services will not be performed on a walk-in basis or for outside organizations.
You may provide ITS with the media to duplicate your CD or DVD (8x DVDs only). Please consult with ITS to have your media approved. However, if you wish to have a graphic printed on the CD or DVD you must use certified media. This certified media may be obtained by purchasing the disks through ITS or by purchasing them from one of these links:
Certified media: http://www.cddimensions.com/cd-dvd-bluray-discs-media.html
Duplication of CD and DVD is restricted to protect both fair access and copyrighted material. No commercially copyrighted discs may be duplicated. ITS will not be able to duplicate copyrighted materials without proper permission from the rightful owner(s) of the copyright. For more information, please consult http://www.copyright.umich.edu/.
If blank media fails during the duplication process, and the customer has supplied the media, ITS cannot be held responsible for replacing the damaged media. If blank media fails during the duplication process, and ITS has supplied the media, ITS will replace the damaged media, if brought to our attention within thirty (30) days of service.
Customer design label (graphics or text) can be printed on CDs and DVDs for an additional fee. The additional fee will be based on the complexity of the graphic you wish to print and whether it needs to be printed in color. This additional fee will be quoted by ITS when presented with the desired graphic/text.
Small Orders
ITS will not duplicate less than ten (10) copies of a single CD or DVD disk. ITS will not perform 1-to-1 disk copy services. Small duplication requests must be made at least 2 full business days in advance of the desired completion date.
Large Orders
CD and DVD blank media are stocked by ITS in anticipation of casual demand by UM-Flint faculty, staff, and student organizations. Requests for excessive numbers of media by any group or individual may be denied if satisfying that request will deplete our stock and thereby render us unable to satisfy the requests of others.
Any order exceeding 100 CDs or DVDs will require committee approval and must be made at least 7 full business days in advance. ITS reserves the right to decline any order larger than 1,000 CDs or DVDs. ITS suggests using a professional duplication service such as DiscMakers.
Cash payments (exact amount) can be made for services costing $10 or less. ITS will accept checks and credit card payments. Charge back to departments is also available through departmental chart fields.
ITS adds a duplication session surcharge to cover the cost of labor and wear on the equipment. A session surcharge is charged per each batch of 50 disks that are duplicated and is applicable even if the order is for less than 50 copies.
ITS will not mass-duplicate VHS tapes. If you need mass duplication of a VHS tape you may consult http://www.discmakers.com/ or locate another company that provides VHS duplication services.
The ITS Video Production Center has equipment that you can use to make a single copy of a VHS tape and also a VHS/DVD Recorder to duplicate VHS to DVD; please consult the services page to view more about the ITS Technology Center for more information.
Approved by the Technology and Technology Fee Committees (Effective Fall 2004)
The University of Michigan-Flint is committed to using available technology to communicate among members of the campus community and recognizes an expanding reliance on electronic communication among students, faculty, staff, and the administration. This policy will define the proper use of electronic communications.
The University of Michigan-Flint authorizes the use of the University email address as an appropriate mechanism for official communication between members of the campus community. All members of the campus community are expected to comply with established guidelines and procedures, which define the proper use of electronic communications.
This Electronic Communication Policy complies with the guidelines as found in:
The University encourages use of electronic mail by members of its community, but members must do so with sensitivity to the rights of those with whom they communicate and with the highest standards of ethics. Please consult the resources below for policies, guidelines, and tips for communicating:
Do you need to send email to multiple people within the University? ITS supports email list serves that can be used by various people to communicate items of interest within the University of Michigan - Flint.
The University of Michigan-Flint will provide the following services to all graduated students at the time of their graduation for a period of two years. If they choose to not continue the account after the two year period has expired, all below listed services will be removed/deleted permanently. Information Technology Services (ITS) will notify each graduated student via their University provided email 30 days prior to their services being terminated/deleted and offer the option of continuing the service for $5 per year.
Below is the list of services that will be granted to all graduating students at the time that their status in Banner is changed to graduated.
ITS will maintain an email group that contains all of these students. Only departments with legitimate needs can send to this group.
This best practice guideline provides Imaging Device configuration requirements and recommendations for the University of Michigan-Flint campus. An Imaging Device can be a stand-alone copier, printer, scanner, or fax machine, as well as a multifunction device (MFD) that combines two or more imaging functions such as printing, scanning, emailing, faxing, copying, or document storage into a single imaging system. Following this guideline to configure an Imaging Device will help to ensure the availability of the Imaging Device while minimizing the risk of unauthorized use or modified information. All users and system managers are responsible for configuring their systems as detailed in this guideline to secure their Imaging Devices.
Individuals Covered
This guideline applies to all users of UM-Flint’s information technology resources, who can include but are not limited to students, faculty, staff, and any others, such as temporary workers, visitors, contractors, vendors, guests, and researchers.
Resources Covered
This guideline applies to all Imaging Devices on the UM-Flint campus, whether individually controlled, shared, stand-alone, or networked.
COMPLIANCE
Each unit is responsible for securing its systems. While each unit may apply more rigorous security standards than those given here, unit policies must not conflict with or lower standards or requirements established by the UM-Flint ITS security strategy, policies, or best practices.
Noncompliance with UM-Flint ITS security strategy, policies, or best practices must be reported to the UM-Flint Director of ITS. The contact information for the UM-Flint Director of ITS may be found on http://www.umflint.edu/its/units/stafflist.page. The director of UM-Flint ITS will work with Human Resources and Student Judicial Affairs to develop and implement appropriate sanctions for noncompliance. Critical noncompliance issues will be directed to the UM-Flint User Advocate Committee. http://umflint.edu/its/services/home.page
UM-Flint technology users have a business need to access, collect, process, store, or transmit information. Each user has a responsibility to protect the confidentiality, integrity, and availability of University information. The Access and Compliance Statement gives an overview to inform users on how to use information responsibly and The University of Michigan Information Asset Classification Guidelines (IACG) provides definitions of ownership, responsibilities, and information classifications mentioned in this document. University of Michigan policies referred to in this document are listed in the Reference section at the end of this document and are also available from the University of Michigan-Flint website at http://www.umflint.edu/its/policies/home.page.
| High | Moderate | Low | |
| Sensitivity Level | Unauthorized disclosure of information may have serious adverse effect Label = Sensitive | Unauthorized disclosure of information may have moderate adverse effect Label = Private/Confidential | Unauthorized disclosure of information may have limited or no adverse effect Label = Public |
| Criticality Level | Unauthorized modification or destruction of the information or information asset may have serious adverse effect Label = High Criticality |
Unauthorized modification or destruction of the information or information asset may have moderate adverse effect Label = Moderate Criticality |
Unauthorized modification or destruction of the information or information asset may have limited adverse effect Label = Low Criticality |
The security requirements and recommendations for Imaging Devices are divided into multiple sections according to the information classification of data used on the device. While the information classification levels determine whether the guidelines are required, recommended, or optional, UM-Flint recommends that all devices be configured with the most secure options available that allow users the functionality they require.
Network-based administration must be limited to encrypted methods, and to the fewest individuals and methods necessary for managing the device.
https://www.safecomputing.umich.edu/umonly/policiesGuidelines.php
http://spg.umich.edu/section/601/
http://www.mais.umich.edu/access/policies.html
Acquisition, Use, and Disposal of Property – http://spg.umich.edu/pdf/520.1.pdf
Handling Student, Employee, Customer and Patient Information Quick Reference Guide – http://www.mais.umich.edu/access/download/ja_access_compliance.pdf
NIST SP800-88_REV1.pdf – http://csrc.nist.gov/publications/PubsSPS.html
University of Michigan Information Asset Classification Guidelines – https://www.safecomputing.umich.edu/umonly/documents/Information Asset Classification Guidelines.pdf
University Statement on Stewardship – http://www.umich.edu/~hraa/stewardship.htm
University Student Records Policy – http://www.umich.edu/~regoff/ferpa/
The Video/Still Camera Equipment is now under a new policy as of October 2008.
Additional Still Camera Policies:
ITS distributes parking permits and/or validation stickers to students registered for the current semester in conjunction with the Mcard distribution at the beginning of the semester (preferred method) in the University Pavilion next to Subway.
New Students (registered for the current semester): Please be sure to bring your Picture ID along with the Make, Model, and License Plate Number for your vehicle to receive your Mcard Student ID and Parking Permit.
Returning Students who already have their Parking Permit(registered for the current semester): Please bring your Mcard and Parking Permit to receive your validation sticker.
Temporary Student Workers (not registered for the current semester): Parking permits for temporary appointments are available at the DPS administrative office. Parking permit form for Temporary Workers
Students can also obtain their parking permit during the remaining portion of the semester at the Mcard stations in the open computing labs at 206 MSB and 3174 WSW.
UM-Flint students, faculty, and staff can obtain a new or replacement Photo ID card (Mcard) by going to one of the UM-Flint Mcard Stations which are open during normal lab hours (see list of stations below).
At the beginning of every semester, ITS distributes Mcards in the UPAV (next to subway). For the next distribution period, please consult http://blogs.umflint.edu/its/.
A valid picture identification card (such as a driver's license) is necessary to obtain your Mcard.
There is a $10.00 fee to replace Mcards that are lost, stolen, or damaged. You must pay the fee at the Cashier's Office, located at 261 University Pavilion, and bring the receipt to the MCard Station before the MCard can be replaced.
No fee will be charged for Mcards that must be replaced because of name or department changes, expired cards, or a card that no longer functions due to normal wear. When requesting a no-fee replacement, your old Mcard must be returned at the Mcard Station prior to receiving the replacement.
Note: All photo ID and non photo ID cards are property of the University of Michigan and must be surrendered upon request.
If an Mcard is found and returned to the Mcard Station, an email will notify the cardholder of where they can retrieve it.
Once a replacement Mcard is issued, all previous Mcards become invalid. If a cardholder locates a previously lost Mcard (after a replacement card is issued), the previously lost card cannot be re-activated or used to turn in to an ID Issuing Station to avoid paying a replacement fee or receive a refund.
Please consult the Mcard page at http://www.umflint.edu/its/services/home.page for complete details about MCard uses, MCard station locations, and the project history.
Please follow these policies to help protect classroom equipment and save on energy costs:
Many classrooms are already equipped with a Crestron MediaManager, Smart Cart, an AV Cart, or a TV with a DVD/VCR combo. Please consult the classroom listing to see if the classroom has the desired features before placing an equipment order. NOTE: If requesting equipment in a room scheduled by EBS, please contact EBS directly for your equipment needs.
Please follow these polices to support our excellent classroom environment.
If there are any concerns that we haven't covered in the MCS Policies and Procedures, please let us know.
Thank you for helping MCS maintain an excellent classroom environment!
The ITS Helpdesk will be adhering to the following procedure when changing passwords of students, faculty, and staff. This policy refers to LAN, Kerberos, SIS, and Banner passwords/PINs. Please note that ITS will unlock a user’s account once without identity verification.
Users are required to appear in person at one of the three ITS Helpdesk locations with photo ID for password changes. In the event a user is unable to come to campus (i.e. user is a NetPlus! Student) as long as there is not a red flag on the account, then the Helpdesk will do the following:
In the event the information on file with the University for the user is not up-to-date, the user will need to update the information in SIS, with the office of the Registrar, or Human Resources before the Helpdesk can change the password.
In the event that the user has a red flag on their account the Helpdesk will need to see the user in person with two forms of valid photo ID.
Only students can update this information by accessing SIS. Students may contact the Helpdesk if they need assistance with this. Faculty and staff can contact University Human Resources to update their contact information.
NOTE: ITS recommends that all students, faculty, and staff update their information in the UM Emergency Alert system. For information on how to do this, please visit the following website: http://www.umflint.edu/emergency/. ITS also recommends that people who travel often add a mobile phone number to their personal information in Banner, with Human Resources, or in the UM Emergency Alert System.
If you have questions regarding this policy, please contact the ITS Helpdesk at 810-766-6804 or email itshelpdesk@umflint.edu.
It is the policy of the University (1) to attempt to provide appropriate access to local, national, and international sources of information and (2) that information resources will be used by members of its community with respect for privacy and the public trust.
In accordance with the policies above, the University works to ensure that intellectual property and University records are protected from unauthorized use or distribution.
As conditions of use for Information Technology Services (ITS) facilities and communication systems accessed through their use, all users agree to respect (1) the privacy of University records, (2) the legal protection provided by copyright and license agreements for programs and data, (3) the intended use for which access to the resources was granted, and (4) the integrity of the computing systems.
All users of computing resources should be mindful of the impact of their participation on the campus community, and should engage in only authorized use and should abide by standards of good citizenship in general.
Users of ITS resources are expected to use those resources in a responsible and efficient manner. Users are expected to refrain from engaging in illegal, unauthorized, inappropriate, for-profit, or deliberately wasteful practices as outlined in the Standard Practice Guide.
Housing and Residential Life, in cooperation with the University of Michigan-Flint’s Information Technology Services (ITS), strives to provide high quality networking and technology services in the University's residence halls. ITS services are designed to promote and support the academic endeavors of students, provided they do not infringe on the rights or network services of others, either within or outside of the University community. By registering for or using the services provided, residents agree to the terms outlined in ITS Access and Compliance document. It is a violation of the Statement of Student Rights and Responsibilities to misuse University computer resources. Students must indicate agreement with these policies in order to complete the online registration of their computer for ITS service.
The ITS network is a complex and much used resource. To protect the network and ensure its availability to all residents, ITS reserves the right to limit or prohibit any technology or device at any time that may damage the network or extend it in an insecure manner. Such technologies and devices include, but are not limited to, the following:
Contact the ITS Helpdesk for more information.
Each user of the ITS network is a member of a unique community. With that membership come responsibilities and expectations about online behavior. Failure to adhere to these expectations may result in the immediate loss of network access as well as referral to the Housing Student Conflict Resolution Process (see Responding to Violations of Community Living Standards). This policy applies to any violation of the Community Living Standards involving the use of a computer or other network device. For example, the following actions are prohibited and may subject the user to immediate loss of network access:
The proper use of intellectual property in compliance with copyright law is a special class of responsible use of the network. Copyright law is becoming more restrictive, and public universities are under intense pressure to restrict student use of and access to copyrighted materials and to file-sharing technologies that allow easy violation of copyrights. Improperly using or distributing copyrighted material can result in severe financial penalties for the individual engaging in such action. For the protection of the University and its students, the use of University and ITS networks for the exchange or distribution of any copyrighted materials (e.g., digital files of music, commercial film or TV programs) without express written permission of the copyright holder is prohibited. See ITS for more information about intellectual property and copyrights.
ITS reserves the right to limit resident bandwidth usage on the ITS network to ensure that all community members have fair access. Individuals using excessive bandwidth will be identified, have their access restricted, and may lose the privilege of using the network.
ITS continually increases the size of the free network storage space provided to students, faculty, staff, and departments.
Personal space (H:drive)
Students are provided with 500 MB of storage and faculty / staff are provided with 1 GB of storage for their home (H:) drive. Additional space is available to faculty and staff at low rates. For full details about the (H:) drive, please consult the What is the Personal Directory? flyer.
Departmental space (I:drive)
1 GB of space will be initially provided to all departments. The departments can request additional free space until they reach 5 GB. Additional space is available to departments at low rates.
For more information on server space availability and fees, please consult the Fee-Based Services Chart.
Information Technology Services (ITS) is committed to supporting faculty and staff as they enhance their courses and administrative duties with new technology. In order to ensure that individuals and departments avoid some common problems in utilizing software and gain the most benefit, ITS has established guidelines that departments should follow before they purchase software, whether the software will be used locally, in public computer labs, or on the University's networks.
Following the process outlined below will ensure that the technology you are evaluating and preparing to utilize, either on the campus network or on other University-owned equipment, will work properly within our current infrastructure and with our current equipment and systems. ITS does not guarantee that all software will be compatible with University systems and equipment and suggests that you do not purchase any software until you have consulted with ITS to ensure that the software is compatible.
To ensure compatibility, please engage ITS early in the process of acquiring new technology for use on University systems and equipment. To ensure that you involve ITS early enough, you should contact the ITS Helpdesk. They will determine who in ITS should be involved in the evaluation and also begin the process of determining if the software will be compatible with University systems standards. Please note that you should allow 15 days for ITS to complete its compatibility study, and this study must be completed before any software installation can take place.
If there is a compelling academic or administrative need for software which does not run on our current network infrastructure, ITS can assist the requesting department in determining the cost for upgrading our systems to meet the needs of the requested software. The requesting department is responsible for unforeseen expenses, identified by ITS staff, that are related to the new software installation project. These costs could include but are not limited to additional required hardware, server space, and database upkeep, for example. Whatever the costs, ITS will assist in identifying these expenses as a result of an investigation of the software’s compatibility, installation, maintenance, and/or upgrades. In the event that ITS upgrades computer systems (ex. ITS installs in labs new computers with OS upgrades) and/or the requested software requires an upgrade, the requesting department is responsible for costs that may be incurred as a result of the system or upgrade changes.
ITS will not install software without appropriate licensing, and the acquisition of such licensing is the responsibility of the requesting party. Therefore, please make certain that you obtain and provide a sufficient number of valid network licenses, lab licenses, or laptop licenses prior to the installation of any software on individual computers, in entire computer labs, or on University systems and equipment. Software installed in an ITS instructional computer lab must have enough licenses to cover every computer, unless a Keyserver alternative is chosen. (See note below for more information about Keyserver.) Please understand that a software evaluation version will not be accepted. Shareware is not acceptable unless proof of ownership is provided or you have written approval from the software owner for such purpose and a method to remove license “nags”. Freeware will be reviewed per request as dictated by the freeware license agreement.
If the department does not have the funding necessary for purchasing licensing for software, they may apply for funding from the Technology Committee, which is commonly awarded during the Fall semester of each year.
NOTE: Keyserver is a single shared license pool for both open and instructional lab purposes as designated by the requestor. It will limit the usage of the software by placing a counter onto the server that adheres to the number of licenses purchased by the requestor. Therefore the requestor need NOT purchase an entire lab or site license for their instructional software. Keyserver is provided free of charge in all ITS open computer labs. However, there is a charge to install Keyserver into Departmental labs. The department will be responsible for a $5/client per year fee for every Keyserver license that is needed.
Please complete the Software Installation Request form available online at http://www.umflint.edu/its/services/forms/software.pdf. Upon submission of the form, all requestors must be prepared to provide media, proof of ownership, and license to an ITS representative.
Installing and testing new software, whether on the University network or other computer assets - including computers in our Public Labs - is a time-consuming and often complex task. If you need software installed before the start of a specific semester, please adhere to these deadlines for requesting your software installation:
If you are requesting that software be installed any other time, please submit your request at least three weeks in advance. Please understand that ITS will contact the requestor at least one week prior to the implementation date for testing purposes. It is imperative that testing is conducted to allow the ITS staff the time to resolve any issues prior to installation.
For requests that involve adding software to any ITS imaged computer lab, the software will remain installed on the lab image until December 1st of the following year. If you wish to keep the software on the lab image for a longer period of time, you will be required to renew the software request once before the next expiration date. ITS will send an email reminder to all faculty and staff to remind them to evaluate and renew their software installation requests at least one month before the December 1st expiration date. Additional compatibility testing is not necessary for renewed software except in the event that ITS has changed the base operating system of the computers in the specific ITS imaged computer lab.
Once the software purchase has been approved, the licensing has been purchased, and the software has been installed, ITS will contact the requesting party and inform them that they can test the software on a designated computer. It should take no more than two weeks for software installation and one week for testing. No software will be distributed to any labs until the software requestor has tested and certified the installation on the ITS designated computer. Once the new computer image has been approved, ITS will upgrade the computers with the new software within one week. ITS will create and maintain an email list that will be used to send notification messages when new software is ready to be added to a particular ITS imaged computer lab.
In the event that a requested piece of software interferes with the functionality of another previously installed piece of software, we have outlined the following steps to resolve the issue:
Information Technology Services (ITS) provides wireless networking coverage for the entire student housing building as well as the entire campus. In the event that you desire a wired network connection in your bedroom or living room, you can do so by requesting a connection from ITS.
You will be charged at the time of your request a fee of $100 for the academic year (defined as the first move in day near the start of Fall semester until the last move out day during Summer semester) which you may pay via credit card, check or by paying cash at the cashier’s office and returning the receipt to the ITS main office, 905 NBC. If you wish to pay for the connection via our web store front using a credit card please visit http://www.umflint.edu/housing/order or you may stop by the ITS main office during regular business hours (Monday through Friday, 8 a.m. to 5 p.m.) with a check or receipt of cash paid at the Cashier’s office. The fee is nonrefundable nor prorated in any way. Once we receive payment, an ITS technician will contact you within three business days to coordinate a date and time to meet with you to complete the installation.
All computer use guidelines as defined at www.umich.edu/~policies and www.umflint.edu/its/policies/home.page are applicable to your use of this network connection. ITS reserves the right to disconnect your connection if you are found to be in violation of any of these policies.
Endorsed by the Technology Committee
ITS provides laser printing services at all open computing labs and instructional labs for use in support of academic work. This service includes providing operational printers and adequate printing supplies. The following guidelines will be followed in administering the student printing process.
Papercut Accounts
The card reader was removed from the labs at the end of the Fall 2006 semester.
Any fees charged to students for printing shall not exceed the cost per page of providing the hardware and supplies.
* NOTE: If printing a double-sided page, each printed side will be charged accordingly.
A uniqname is a personal identifier that is required for using University of Michigan computing services (for example, Wolverine Access, the University of Michigan Online Directory (UMOD), the MichNet Dial-In Service, the Computer Aided Engineering Network (CAEN), the Institutional File System (IFS), dial-in access to the Network Access Server (NAS), and the local area (LAN) and wireless networks at the UM-Flint campus. Your uniqname is very important as it identifies you to these and other service providers. You may tell anyone your uniqname because it will be used widely and helps others to find and communicate with you specifically.
You will receive a LAN (UM-Flint) password, and you will also receive an UMICH (also called Ann Arbor or Kerberos) password for your uniqname. Your password allows you to authenticate, or prove, your uniqname identity when you access services. DO NOT TELL ANYONE YOUR PASSWORD. Protecting your password is your responsibility in order to guard against unauthorized use of services in your name.
You will be able to use many services right away without any special authorization from the service provider. Other service providers may require you to make special arrangements with them to be authorized for their services (they will need to know your uniqname to give you authorization).
Your uniqname was automatically assigned. Your uniqname is both long-lived and widely published. If you find that you must change your uniqname, you must appear in person at the ITS office on the Flint campus. All uniqname changes are subject to review and, if approved, a fee will be assessed.
These policies and procedures apply to the use of UM-Flint’s Virtual Private Network (VPN) service, which is one mechanism UM-Flint provides for authorized users to access University computing and network resources from remote locations. These policies and procedures apply to Faculty and Staff of UM-Flint, and not to students. All other policies covering the use of University computing services by authorized users are still in effect when resources are accessed from remote locations, as are all regulations which protect the confidentiality and integrity of information entrusted to the University’s stewardship.
A VPN allows encrypted access to your UM-Flint network resources, such as your UM-Flint desktop and real-time editing of your network documents. This access is available from anywhere, with any computer that has internet access, without having to use FTP.
VPN accounts are automatically created for current faculty and staff of UM-Flint. All VPN users will be authenticated to the VPN server using their UM-Flint LAN account username and password. When a staff or faculty member is no longer employed, the VPN account is terminated at the same time as the LAN account.
UM-Flint’s Information Technology Services Department will provide limited VPN HelpDesk support for the following platforms:
Onsite HelpDesk support is available for these operating systems by visiting 207 MSB during normal business hours.
No support is available for any operating systems other than those listed above. Installation on other platforms should only be attempted by experienced users of that platform. Improper setup can result in the complete loss of all network connectivity. Setting up a VPN connection requires changes to the network settings of the computer you are using. Therefore, it is recommended that the VPN connection only be set up on your personal computer, not on computers belonging to other people or institutions.
All users must install anti-virus software on each computer from which the VPN server is accessed. The anti-virus software must be updated regularly with new anti-virus definitions. Also, all users are required to keep their computer updated with the latest operating system and software patches available from their respective vendors.
Microsoft Windows-based PC’s should have the automatic updater configured. For information and instructions on automatic updates, visit www.microsoft.com, and search on keywords “automatic update”. Mac OS users should have the software updater configured through the OS system preferences, and Linux users should have the RTM manager configured. Detailed information on configuring supported operating systems for updates is outlined in the What is a Windows Update? Quicknote.
UM-Flint reserves the right to audit all VPN client systems, and all communication between VPN client systems and the UM-Flint network, for compliance with all applicable Information Technology Services security requirements.
Users connecting to the VPN server using a broadband connection, such as cable or DSL, must install and enable a software or hardware firewall. The software firewall built into Windows XP (Service Pack 2) is acceptable, as is Zone Alarm, available free from http://www.zonealarm.com/store/content/home.jsp.
While a computer is connected to the VPN server, it is logically connected to both the internal UM-Flint network and the Internet. For security reasons, each VPN user should disconnect from the VPN server when access to the UM-Flint network is no longer required. VPN users should be aware that if their VPN connection remains open, their Internet connection is routed and logged through the VPN server and the UM-Flint network. This will result in a slower Internet connection for the VPN user, as well as affecting on-campus network performance for network users. Increased Internet traffic due to VPN users failing to disconnect will result in increased Internet service provider fees to the university.
Third-party individuals (those other than UM-Flint Faculty or Staff), or vendors wishing to gain access permissions for the VPN should contact the UM-Flint Information Technology Services department by email at itshelpdesk@umflint.edu.
The students, faculty, and staff of UM-Flint are eligible to create personal Web pages.
Please consult the UM-Flint Personal Webpage Disclaimer below before creating your personal web page. The URL or address of your personal web site can be either:
Web sites created on the Spruce server are limited to 5MB of space when initially created. Faculty and staff can request up to 20MB against their Spruce account. Any Web page that exceeds 20MB will incur storage fees (consult the Server Usage Policy above for more information).
All departmental and student organization web pages must have a link to the UM-Flint Web Disclaimer.
Assistance from the ITS Web and Instructional Technology (WIT) group is available for faculty and staff who require assistance with Web design.
Faculty, staff, departments and student organizations wishing to obtain Web space on the Spruce server, simply fill out the online Webpage Request Form.
For more information, please consult the official UM-Flint Publishing Policies and Guidelines which are available at http://www.umflint.edu/webguide/styleguides.htm. The ITS Webmaster can provide assistance and guidance with departmental web projects.
Students, faculty, and staff may register their already created Web page in the UM-Flint Homepage Gallery. You can find quicknotes to help you with your web page at www.umflint.edu/helpdesk.
Web page design tips:
The contents of all personal web pages and blogs (hereafter referred to as personal pages) published by students, faculty, and staff are solely the responsibility of the page authors. Statements made and opinions expressed on personal pages are strictly those of the authors and not the University of Michigan-Flint.
University of Michigan-Flint does not review, approve, or endorse the contents of personal pages, nor does the University monitor the content of any page except as necessary to investigate alleged violations of University policies, federal, state, or local laws, or the rights of other persons.
All publishers must comply with University policies, including the Proper Use of Information Technology at the University of Michigan-Flint, as well as all applicable laws, including those prohibiting copyright and trademark infringement. Violations may result in the imposition of sanctions.
All comments regarding the contents of personal pages are to be directed to the page author. Suspected violations of University information technology policies can be reported to the UM-Flint User Advocate Committee using the online User Advocate form.
Students, faculty, and staff are responsible for the accuracy of their Homepage Gallery listing. ITS reserves the right to inactivate (without notice) any listing that has a broken link to a web page or blog.
ITS reserves the right to mark any inactive blog as "Private" to prevent it from showing up in listings around http://blogs.umflint.edu. Any blog without changes to entries, pages, or other blog features within the past three months are considered inactive. The user may change their blog's privacy setting back to "Public" upon making their first update after the period of inactivity.
Endorsed by the Technology Committee effective Fall 2002, updated Fall 2005.
Wireless networks operate in both FCC licensed and FCC unlicensed bands. For the purposes of this document, wireless device(s) are defined as any wireless standards-based system conforming to the current 802.11 a, b, g, or n standards and 802.16 standards or to future wireless standards.
End user components, such as a desktop or laptop wireless card, are considered to be outside the scope of this policy and may be specified and installed at the user’s discretion with respect to the limitations outlined below.
ITS does not guarantee compatibility of wireless pc cards and associated software with user-owned hardware and software and is not required to provide support or troubleshooting assistance for resulting incompatibilities. ITS does not guarantee the availability of wireless internet service and reserves the right to terminate, delay, relocate, or otherwise interrupt service at any time. ITS is not liable for damage or loss incurred by the user for any reason, including but not limited to: power failure; disruption of service; physical damage to hardware; hardware or software incompatibilities; loss or corruption of files; unauthorized adjustments to settings, equipment or software; etc.
Wireless Network Usage to ensure the technical coordination required to provide the best possible wireless network for the University of Michigan – Flint, Information Technology Services (ITS) will be solely responsible for the deployment and management of wireless devices on the campus. No other departments, employees, or students may deploy wireless devices without coordination with ITS. Any wireless devices found to be operating within a UM-Flint-owned structure without the consent of ITS and within a spectrum that conflicts with the UM-Flint Wireless Network may be disconnected and banned from the network. In cases where the device is being used for a specific teaching or research application, ITS will work with the faculty, staff or student to determine whether there are circumstances under which use of the device may still be accommodated without causing interference to other UM-Flint users.
Wireless networks operate in both FCC licensed and FCC unlicensed bands. Many communication products operate in these bands, and it is not unusual for one piece of equipment to interfere with another. Such interference causes degraded service quality. UM-Flint’s wireless LAN network is currently based on 802.11b standard specifications, and utilizes the FCC unlicensed 2.4 GHz Industrial/Scientific/Medical (ISM) band. Various other wireless devices also utilize this band and can potentially cause interference. Independent deployment of wireless networks and products by departments or individuals can limit the accessibility and quality of service from issues relating to interference and capacity.
In order to assure the highest level of service for all members of the campus community, potential interference with the wireless network must be minimized. ITS has developed guidelines and recommendations for the use of wireless products on campus, similar to other leading Universities in the wireless networking field.
ITS will monitor use of the airspace for potentially interfering devices, and will notify a user if a device is causing interference and potentially disrupting the campus network. In these cases, ITS reserves the right to restrict the use of all wireless devices in university-owned buildings and outdoor spaces on the campus.
ITS will work with the campus community to assist in phasing out other 2.4/5 GHz devices that are specifically used for digital communications in university-owned buildings. This does not prohibit the use of microwave ovens, security alarms, or other devices such as pacemakers, which make use of the 2.4/5 GHz radio frequencies. In cases where the device is being used for a specific teaching or research application, ITS will work with the individual or department to develop a solution that mitigates any potential interference. If you think you have an existing system that may use 2.4/5 GHz radios for transmission, or you are planning to purchase a wireless system and you are uncertain if it employs 2.4/5 GHz radios, please contact ITS.
For more information, please consult the Wireless Network Support Center.