User Services
Overview
User Services furnishes end user documentation for software and electronic processes supported by ITS; provides software training for faculty and staff; staffs three and maintains four public computer labs available to students, faculty and staff, including extended evening and weekend hours; maintains six computer classrooms of various sizes and platforms for academic instruction; maintains the ITS Technology Center for video production and multimedia assistance; provides CD/DVD duplication services; coordinates Security Awareness Campaigns for students; and administers software sales to students, faculty and staff.
Administrative Staff
| Name | Office | Phone | |
|---|---|---|---|
| Scott Arnst, Director Information Technology Services | 207 MSB | 762-3123 | sarnst@umflint.edu |
| Kenneth Heiser, IT Manager | 207 MSB | 762-3123 | heiserk@umflint.edu |
| Angela Lawrence, Administrative Specialist | 207 MSB | 762-3123 | anlawren@umflint.edu |
| Melissa Storch, Information Systems Associate Supervisor - MCS | 207 MSB | 762-3123 | melbock@umflint.edu |
Professional Staff
| Name | Office | Phone | |
|---|---|---|---|
| Erica Burns, ITS Sales Coordinator | 207 MSB | 762-3123 | ericasue@umflint.edu |
| Jennifer Daraiseh, User Liaison/Coordinator | 207 MSB | 762-3123 | jenniep@umflint.edu |
| Jason Gooding, Desktop Systems Specialist Senior | 207 MSB | 762-3123 | gooding@umflint.edu |
| Mark Turnpaugh, Helpdesk Coordinator/Lab Supervisor | 206 MSB | 766-6804 | turnip@umflint.edu |
Front Desk Support Staff
| Name | Office | Phone | |
|---|---|---|---|
| Cheyenne Earle, ITS Sales | 207 MSB | 762-3123 | cearle@umflint.edu |
| Jazmine Ford, ITS Sales | 207 MSB | 762-3123 | jazminef@umflint.edu |
| Alyssa Thames, ITS Sales | 207 MSB | 762-3123 | athames@umflint.edu |
| Beth Vanoverbeke, ITS Sales | 207 MSB | 762-3123 | bvanover@umflint.edu |