Online Learning Help

Helpguides

     

Remote Support

If you are in need of remote support, call our helpdesk and please click one of the options below.


Remote support for windows     Remote support for Mac

Useful Plugins and Software

A short list of recommended plugins, add-ons, readers and free software to improve your online learning expeirence:


Adobe Acrobat Reader -Adobe Reader is a free software that allows you to view, save, and print PDF files

Adobe Flash Player - Adobe Flash Player is an all-purpose web media player used by many of today's web-based applications

Google Drive - Google Drive is a free office suite that exists in the cloud.  If you do not have Microsoft Office, this could be a good alternative.  Write and access your papers from anywhere.

Java - Java is an object oriented programming language upon which Blackboard is heavily dependent; make sure to update your computer's java software often

Microsoft Office Viewers - Read-only software for viewing Power Points and Word documents if you do not own Microsoft Office

Mozilla Firefox - Firefox is a free and stable web browser available to the public; we recommend installing and using Firefox for all Blackboard applications

VLC Media Player - VLC is a versatile desktop media player for audio and video files

OEL Staff

OEL Staff

Clyde Barnett, clydeb@umflint.eduRecruitment Coordinator, St. Clair County Community College 
Clyde organizes and coordinates recruitment activities for St. Clair County Community College in Port Huron, MI. Clyde earned his Bachelor of Business Administration at UM-Flint in marketing.

Andrea Becker, anbecker@umflint.eduSenior Instructional Designer
Andrea coaches faculty in course design for distance education. She has an Education Specialist degree in instructional technology from Wayne State University and was trained as an online instructor at Michigan Virtual University.

Terri Blackwell, bterri@umflint.eduSenior Instructional Designer
Terri has the major responsibility for managing noncredit professional development programs. She is a Microsoft Certified Master Trainer for all MS Office products, a Certified IC3 Specialist and earned her online teaching certification from UCLA.

Brandon Blinkenberg, bblink@umflint.eduSenior Instructional Designer
Brandon provides one-on-one support and group workshop training to faculty and students. Brandon has a Master of Arts in education technology from Michigan State University, where he was an instructional technologist and adjunct faculty member.

John Collins, johcolli@umflint.eduProfessional Development Specialist

Jonathan Collins, jonathco@umflint.eduHelpdesk Coordinato
Jonathan provides supervision for the Office of Extended Learning's Online Helpdesk and waitlist management.  He holds a Bachelor of Science in health care administration from UM-Flint.

Katie Curnow, mcurnow@umflint.eduMarketing Assistant

Mary Garrett, PhD, CCP, mary-garrett@umflint.eduInstructional Designer, OEL Instructor
Mary teaches OEL's Intensive Course Development, which is the crux of UM-Flint's online instructor certificate program. She earned her Ph.D. at Michigan State University in educational systems development with an emphasis in instructional technology. 

Nicholas Gaspar, ngaspar@umflint.edu, Information Technology Manager
Nick has full responsibility for the Blackboard learning management system, videoconferencing and educational technology used in conjunction with distance learning.  He has a Bachelor of Science in computer science and Master of Business Administration, both earned at UM-Flint.

Angie Gooch, agooch@umflint.edu, Tk20 Coordinator

Krista Heiser, krheiser@umflint.eduAdministrative Specialist
Krista manages OEL daily operations, assists in technology implementation and training, and is the University's liaison to the Michigan Department of Education. Krista completed her Bachelor of Applied Science at UM-Flint.

Brooke Michael, jbjkk@umflint.edu Recruitment Coordinator, Wayne County Community College District
Brooke organizes and coordinates recruitment activities at the WCCCD University Center.  She holds a Bachelor of Science in elementary education from the University of Central Missouri.

Jessica Monschau, jmonsch@umflint.edu, Administrative Assistant
Jessica provides administrative support for the Office of Extended Learning, helps organize events, and manages the online course waitlists. She holds a Bachelor of Science in elementary education from UM-Flint.

Jeff Smeenge, smeenge@umflint.edu, Assistant Blackboard Administrator
Jeff provides Blackboard and other back-end technology support.  He holds a Bachelor of Science in computer science from the University of Michigan and a Bachelor of Science in molecular biology from UM-Flint.

Jennifer Spenny, spennyje@umflint.eduRecruitment Coordinator, Lansing Community College
Jennifer coordinates UM-Flint classes and activities at the Lansing Community College University Center.  She has a Bachelor of Arts in English literature from Michigan State University.

Theresa Stevens, tmsteven@umflint.eduAssistant Director  
Theresa has the major responsibility of supervising the satellite campuses (Alpena, Lansing, St. Clair and Wayne County community colleges).  She holds a Master of Arts in education from Central Michigan University, and Master of Business Administration from Baker College.

Carson Waites, carsonw@umflint.edu, Instructional Learning Assistant
Carson provides one-on-one faculty training and technology support.  He is responsible for developing and teaching professional development courses, and facilitates audio-video production.  Carson has Bachelor and Master of Arts degrees in English from UM-Flint. 

Deborah White, debwhite@umflint.eduDirector
Deb has overall responsibility for the Office of Extended Learning.  She has a Master of Business Administration with a concentration in operations management from UM-Flint, and was among the founding staff of Michigan Virtual University.