Complaint Process

Distance Education Complaint Process

This information will assist out-of-state distance education students in the event they need to file a complaint.  All three campuses of the University of Michigan system are participating members of the State Authorization Reciprocity Agreement (SARA).  Students should follow the complaint process for the institution in which they are enrolled.  

 

UM-Flint complaint process for online students

The University encourages students and prospective students to address complaints relating to the institution’s policies and consumer protection issues first with personnel in the office, department, school, or college that led to the complaint alleged.  If needed, senior University administrators may also become involved to help resolve complaints.

The University of Michigan-Flint is a participating member in the State Authorization Reciprocity Agreement (SARA). Students with unresolved complaints at the University level, and who reside in a SARA state, may contact the State of Michigan Department of Licensing and Regulatory Affairs. 

Students in non-SARA states may contact the authority in their home state, which may be found on the Web site of the State Higher Education Executive Officers Association.

UM-Flint is accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools.  Complaints concerning broad institutional academic practices, such as those that raise issues regarding UM-Flint’s ability to meet accreditation standards, may be filed with the Higher Learning Commission.

If you are a member of the Military or a military spouse, please go to the Military OneSource Postsecondary Education Complaint System.

 

UM-Dearborn complaint process for online students

The University encourages students and prospective students to address complaints relating to UM's institutional policies and consumer protection issues first with personnel in the office, department, school, or college that led to the complaint alleged.  If needed, senior University administrators may also become involved to help resolve complaints.

If you have concerns regarding the quality of instruction provided at UM-Dearborn or the University's ongoing ability to meet its accreditation requirements, you may contact the University's accreditor, the Higher Learning Commission of the North Central Association Colleges and Schools, using the process described at http://www.ncahlc.org/Information-for-the-Public/complaints.html.

If you are a member of the Military or a military spouse, please go to the Military OneSource Postsecondary Education Complaint System.

 

University of Michigan (Ann Arbor) complaint process for online students

The University encourages students and prospective students to address complaints relating to U-M's institutional policies and consumer protection issues first with personnel in the office, department, school, or college that led to the complaint alleged.  If needed, senior University administrators may also become involved to help resolve complaints.

The University of Michigan is a participating member in the State Authorization Reciprocity Agreement (SARA). Students with unresolved distance education complaints at the University level, and who reside in a SARA state, should contact the State of Michigan Department of Licensing and Regulatory Affairs. 

Students in non-SARA states should contact the authority in their home state, which may be found on the Web site of the State Higher Education Executive Officers Association

The University of Michigan is accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools.  Complaints concerning broad institutional academic practices, such as those that raise issues regarding U-M’s ability to meet accreditation standards, may be filed with the Higher Learning Commission.

If you are a distance education student and member of the Military or a military spouse, please go to the Military OneSource Postsecondary Education Complaint System.