Like most of us, when UM-Flint current or prospective students have questions, they first search the internet for answers. If a university department's website does not have the answer, but has a social media account like Facebook, the student may use that platform to ask questions directly.
How can UM-Flint units anticipate questions to ensure answers are available on their website? How can they utilize social media to respond to student questions and other needs? And critically, how do departments organize themselves to make this kind of "student centeredness" central to what they do everyday?