{"id":2932,"date":"2026-05-05T14:32:00","date_gmt":"2026-05-05T18:32:00","guid":{"rendered":"https:\/\/www.umflint.edu\/chs\/?page_id=2932"},"modified":"2026-05-05T14:32:03","modified_gmt":"2026-05-05T18:32:03","slug":"140-01-complaints-policy","status":"publish","type":"page","link":"https:\/\/www.umflint.edu\/chs\/faculty-staff\/physical-therapy\/140-01-complaints-policy\/","title":{"rendered":"140.01 Complaints Policy"},"content":{"rendered":"\n<div class=\"wp-block-umflint-templates umflint-template-default_no_jumbotron\">\n<div class=\"wp-block-cover is-light\" style=\"margin-bottom:var(--wp--preset--spacing--40);min-height:50px;aspect-ratio:unset;\"><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-2119\" alt=\"UM-Flint UCEN in the background with a blue overlay\" src=\"https:\/\/www-s3.umflint.edu\/wp\/blogs.dir\/52\/files\/2025\/03\/Blue.UCEN_.jpg\" data-object-fit=\"cover\"\/><span aria-hidden=\"true\" class=\"wp-block-cover__background 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Department\" href=\"https:\/\/www.umflint.edu\/chs\/faculty-staff\/public-health-health-sciences\/\" class=\"nav-link\">Public Health &amp; Health Sciences Department<\/a><\/li>\n\t<li itemscope=\"itemscope\" itemtype=\"https:\/\/www.schema.org\/SiteNavigationElement\" id=\"menu-item-1648\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1648 nav-item\"><a title=\"Social Work Department\" href=\"https:\/\/www.umflint.edu\/chs\/faculty-staff\/social-work\/\" class=\"nav-link\">Social Work Department<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul><\/nav>\n\t<\/div>\n\n\n\n<div class=\"col-12 col-md-9\">\n\t\t\t\n<nav aria-label=\"breadcrumb\"><ol class=\"breadcrumb mb-3\"><li class=\"breadcrumb-item\"><a href=\"\/\">Home<\/a><\/li><li class=\"breadcrumb-item\"><a href=\"https:\/\/www.umflint.edu\/chs\">College of Health Sciences<\/a><\/li><li class=\"breadcrumb-item\"><a href=\"https:\/\/www.umflint.edu\/chs\/faculty-staff\/\">Faculty &amp; Staff<\/a><\/li><li class=\"breadcrumb-item\"><a href=\"https:\/\/www.umflint.edu\/chs\/faculty-staff\/physical-therapy\/\">Physical Therapy Department<\/a><\/li><li class=\"breadcrumb-item active\" aria-current=\"page\">140.01 Complaints Policy<\/li><\/ol><\/nav>\n\n\n<h1 class=\"wp-block-heading has-text-color\" style=\"color:#00274c\">Complaints that fall outside due process and non-retaliation policy<\/h1>\n\n\n\n<div class=\"wp-block-group has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-8a2a23ee wp-block-group-is-layout-constrained\" style=\"border-left-color:#ffcb05;border-left-width:6px;background-color:#f5f5f5;margin-bottom:2rem;padding-top:1.5rem;padding-right:1.5rem;padding-bottom:1.5rem;padding-left:1.5rem\">\n<p><strong>Policy number:<\/strong> 140.01<\/p>\n\n\n\n<p><strong>Adopted:<\/strong> Feb. 5, 2010<\/p>\n\n\n\n<p><strong>Last revised:<\/strong> Feb. 7, 2024<\/p>\n\n\n\n<p><strong>Responsible party:<\/strong> Physical Therapy Department<\/p>\n\n\n\n<p><strong>Scope:<\/strong> Complaints that fall outside of due process and non-retaliation policies already established at the University of Michigan-Flint.<\/p>\n<\/div>\n\n\n\n<p><!-- Section: I. Purpose --><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#00274c\">I. Purpose<\/h2>\n\n\n\n<p>A plan to assess, resolve and follow up on complaints that fall outside of due process in compliance with the non-retaliation policies of the university.<\/p>\n\n\n\n<p><!-- Section: II. Definitions --><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#00274c\">II. Definitions<\/h2>\n\n\n\n<ol style=\"list-style-type:lower-alpha\" class=\"wp-block-list\">\n<li><strong>Complaint:<\/strong> A concern about the program, expressed by students or others with a legitimate relationship to the program, the subject of which is not among those that are addressed through the institution&#8217;s formal due processes.<\/li>\n\n\n\n<li><strong>Due process:<\/strong> Timely, fair and impartial procedures at the program or institutional level for the adjudication of complaints and grievances.<\/li>\n\n\n\n<li><strong>Retaliation:<\/strong> Actions against the complainant because of their participation in the complaint process.<\/li>\n<\/ol>\n\n\n\n<p><!-- Section: III. Policy --><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#00274c\">III. Policy<\/h2>\n\n\n\n<ol style=\"list-style-type:lower-alpha\" class=\"wp-block-list\">\n<li>The Physical Therapy Department (PTD), the College of Health Sciences (CHS) and the University of Michigan-Flint encourage those who have complaints to address the issue with the immediate cause of the complaint, whether it is a fellow student, faculty or staff, according to the department policies and procedures.<\/li>\n\n\n\n<li>Complaints could be made by any individual or group who interacts with the members of the PTD.<\/li>\n\n\n\n<li>The PTD has a non-retaliation policy for any complaints from stakeholders per SPGs 201.89-1, 201.96 and 201.08.<\/li>\n<\/ol>\n\n\n\n<p><!-- Section: IV. Procedures --><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#00274c\">IV. Procedures<\/h2>\n\n\n\n<ol style=\"list-style-type:lower-alpha\" class=\"wp-block-list\">\n<li>Whenever possible, those with complaints should address the complaint directly with the individual or group for which it is intended.<\/li>\n\n\n\n<li>If the complainant is not satisfied with the response or feels that further discussion about the complaint is warranted, the individual should discuss the issue with the next person up the line of the reporting relationship (clinical education advisor or faculty advisor).<\/li>\n\n\n\n<li>Within the PTD, the department director is ultimately responsible for hearing any complaints that are unresolved at another level.<\/li>\n\n\n\n<li>If the complainant is not satisfied with the response within the Physical Therapy Department or feels that further discussion about the complaint is warranted, the complainant may proceed through the appropriate channels provided within the CHS or UM-Flint.<\/li>\n\n\n\n<li>Complaints that have due process outlined by University guidelines do not fall within the purview of this policy and should be sent to the appropriate individual or group within the department, college or university.<\/li>\n\n\n\n<li>For complaints involving issues or persons outside of the department but which have an effect on the program, the appropriate channels for resolution of complaints are utilized within the institution. See policy on Safety, Rights, Privacy, and Dignity of Individuals and Clinical Education Sites (340.11).<\/li>\n<\/ol>\n\n\n\n<p><!-- Section: Approval Footer --><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"has-small-font-size\"><em>Approved Feb. 5, 2010. Revised Feb. 7, 2024.<\/em><br><a href=\"https:\/\/docs.google.com\/document\/d\/1V-41PN4jefaMwzWi5y8vGEvTnQbLKM1D\/edit\">Print only 140.01 Complaints Policy<\/a><\/p>\n\n\t<\/div>\n\n<\/div>\n\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p> [&#8230;]<\/p>\n<p><a class=\"btn btn-secondary understrap-read-more-link\" href=\"https:\/\/www.umflint.edu\/chs\/faculty-staff\/physical-therapy\/140-01-complaints-policy\/\">Read More&#8230;<\/a><\/p>\n","protected":false},"author":38,"featured_media":0,"parent":57,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2932","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.umflint.edu\/chs\/wp-json\/wp\/v2\/pages\/2932","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.umflint.edu\/chs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.umflint.edu\/chs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.umflint.edu\/chs\/wp-json\/wp\/v2\/users\/38"}],"replies":[{"embeddable":true,"href":"https:\/\/www.umflint.edu\/chs\/wp-json\/wp\/v2\/comments?post=2932"}],"version-history":[{"count":1,"href":"https:\/\/www.umflint.edu\/chs\/wp-json\/wp\/v2\/pages\/2932\/revisions"}],"predecessor-version":[{"id":2933,"href":"https:\/\/www.umflint.edu\/chs\/wp-json\/wp\/v2\/pages\/2932\/revisions\/2933"}],"up":[{"embeddable":true,"href":"https:\/\/www.umflint.edu\/chs\/wp-json\/wp\/v2\/pages\/57"}],"wp:attachment":[{"href":"https:\/\/www.umflint.edu\/chs\/wp-json\/wp\/v2\/media?parent=2932"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}