Online Learning Help



OEL Mission, Vision, and Values


The Office of Extended Learning fosters an environment that facilitates course quality, innovation, student
engagement and a commitment to outreach and scholarship.


The Office of Extended Learning will position UM-Flint at the forefront of education delivery, anticipating changes in technology and
using this knowledge to create and promote the value of alternative modes of education.


Creativity and Innovation
Leadership in Technology and Support
Open Communication
Collaboration and Partnerships


Please visit our helpdesk site to browse our Faculty and Student Helpguides

Remote Support

If you are in need of remote support, call our helpdesk and please download AnyDesk remote software


Useful Plugins and Software

A short list of recommended plugins, add-ons, readers and free software to improve your online learning expeirence:

Adobe Acrobat Reader -Adobe Reader is a free software that allows you to view, save, and print PDF files

Google Drive - Google Drive is a free office suite that exists in the cloud.  If you do not have Microsoft Office, this could be a good alternative.  Write and access your papers from anywhere.

Microsoft Office Viewers - Read-only software for viewing Power Points and Word documents if you do not own Microsoft Office

Mozilla Firefox - Firefox is a free and stable web browser available to the public; we recommend installing and using Firefox for all Blackboard applications

Respondus Lockdown Browser - Custom web browser that locks down the testing environment within Blackboard. When students use this browser they are unable to print, copy, go to another URL, or access other applications

VLC Media Player - VLC is a versatile desktop media player for audio and video files

OEL Staff

Felicia Ball, (810) 237-6691, feball@umich.eduCampus Course Evaluation Administrator
Felicia creates and implements the surveys for students to evaluate faculty using the online CoursEval system. Her other role is a staff member for our help desk, providing support for Blackboard to faculty, staff, and students. She has a Bachelor of Science in health education and Master of Public Health from UM- Flint.

Terri Blackwell, (810) 358-9555, bterri@umich.eduSenior Instructional Designer
Terri has the major responsibility for managing noncredit professional development programs. She is a Microsoft Certified Master Trainer for all MS Office products, a Certified IC3 Specialist and earned her online teaching certification from UCLA.

Brandon Blinkenberg, (810) 237-6622, bblink@umich.eduSenior Instructional Designer
Brandon provides one-on-one support and group workshop training to faculty and students. Brandon has a Master of Arts in education technology from Michigan State University, where he was an instructional technologist and adjunct faculty member.

Jessica Callis, (810) 424-5225,, Marketing Coordinator
Jessica coordinates the marketing and recruiting for online and satellite programs. Jessica holds a Bachelor of Applied Arts in integrative public relations from Central Michigan University and a Master of Arts in applied communication from UM-Flint.

Jeff Drake, (810) 762-0866, jpdrake@umich.eduSenior Instructional Designer
Jeff collaborates with faculty to develop learning outside of the classroom with expertise in facilitating online discussions. His work is informed by his experience in faculty professional development and teaching at the high school level. Jeff has a Ph.D. in curriculum and instruction from Kent State University.

Nicholas Gaspar, (810) 237-6612,, Director
Nick has full responsibility for the Blackboard learning management system, video conferencing/production, and educational technology used in conjunction with distance learning on the UM-Flint Campus. Nick’s other responsibilities include management of the course evaluation system and administering the Kaltura video hosting system on the Flint campus, as well as direct management of programmers, instructional designers, and support staff. He has a Bachelor of Science in computer science and Master of Business Administration with a concentration in finance, both earned at UM-Flint.

Krista Heiser, (810) 762-3201, krheiser@umich.eduAdministrative Specialist
Krista manages OEL daily operations, assists in technology implementation and training, and is the University's liaison to the Michigan Department of Education. Krista completed her Bachelor of Applied Science at UM-Flint.

Stephanie Martiny, (810) 989-5808 ext. 3, smartiny@umich.eduRecruitment Coordinator, St. Clair County Community College
Stephanie recruits and advises for the RN to BSN program in St. Clair, Macomb, and Monroe counties. Additionally for the Psychology program in St. Clair county. She assists students from pre-admission to graduation. She is also the point of contact to maintain a partnership between those community colleges and UM-Flint. Stephanie holds a Bachelor’s in communications, education, and a Master’s degree in higher education & student affairs.

Brooke Michael, (313) 640-1841,, Online Programs Recruitment
Brooke organizes and coordinates recruitment activities at the WCCCD University Center.  She holds a Bachelor of Science in elementary education from the University of Central Missouri.

Jason Skelton, (810) 424-5237,  jaskelto@umich.eduMultimedia Specialist
Jason is a motion graphics and multimedia specialist; he works with the instructional designers and faculty to accentuate online course content. He has a Bachelor of Fine Art with a concentration in graphic design from UM-Flint.

Jeff Smeenge, (810) 424-5614,, Senior Instructional Designer
Jeff provides Blackboard and other back-end technology support.  He holds a Bachelor of Science in computer science from the University of Michigan and a Bachelor of Science in molecular biology from UM-Flint.

Chris Smith, (810) 424-5663smithcth@umich.eduHelp Desk Coordinator
Chris oversees the help desk team in providing support for Blackboard and associated applications/technologies to UM-Flint faculty, staff, and students.

Jennifer Spenny, (517) 483-9727, spennyje@umich.eduRecruitment Coordinator, Lansing Community College, Alpena Community College, and Traverse City
Jennifer coordinates UM-Flint classes and activities at the Lansing Community College University Center, Alpena Community College, and in Traverse City.  She has a Bachelor of Arts in english literature from Michigan State University and a Master of Arts in american culture from UM-Flint.

Carson Waites, (810) 762-0912,, Senior Instructional Designer
Carson provides one-on-one faculty training and technology support.  He is responsible for developing and teaching professional development courses, and facilitates audio-video production.  Carson has Bachelor and Master of Arts degrees in English from UM-Flint. 

Help Desk Staff
Felicia Ball,
Abijah Green,

Student Workers
Kareem Elagamy,
Tim Rosa,