{"id":742,"date":"2026-03-18T16:59:42","date_gmt":"2026-03-18T20:59:42","guid":{"rendered":"https:\/\/www.umflint.edu\/safety\/?page_id=742"},"modified":"2026-03-30T11:51:05","modified_gmt":"2026-03-30T15:51:05","slug":"complaint-brochure","status":"publish","type":"page","link":"https:\/\/www.umflint.edu\/safety\/complaint-brochure\/","title":{"rendered":"Department of Public Safety Complaint Brochure"},"content":{"rendered":"\n<div class=\"wp-block-umflint-templates umflint-template-default_no_jumbotron\">\n<div class=\"wp-block-cover is-light\" style=\"margin-bottom:var(--wp--preset--spacing--40);min-height:50px;aspect-ratio:unset;\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"2000\" class=\"wp-block-cover__image-background wp-image-569\" alt=\"\" src=\"https:\/\/www-s3.umflint.edu\/wp\/blogs.dir\/33\/files\/2025\/04\/Blue.Walking.Bridge.jpg\" data-object-fit=\"cover\" srcset=\"https:\/\/www-s3.umflint.edu\/wp\/blogs.dir\/33\/files\/2025\/04\/Blue.Walking.Bridge.jpg 2560w, https:\/\/www-s3.umflint.edu\/wp\/blogs.dir\/33\/files\/2025\/04\/Blue.Walking.Bridge-300x234.jpg 300w, https:\/\/www-s3.umflint.edu\/wp\/blogs.dir\/33\/files\/2025\/04\/Blue.Walking.Bridge-1024x800.jpg 1024w, https:\/\/www-s3.umflint.edu\/wp\/blogs.dir\/33\/files\/2025\/04\/Blue.Walking.Bridge-768x600.jpg 768w, https:\/\/www-s3.umflint.edu\/wp\/blogs.dir\/33\/files\/2025\/04\/Blue.Walking.Bridge-1536x1200.jpg 1536w, https:\/\/www-s3.umflint.edu\/wp\/blogs.dir\/33\/files\/2025\/04\/Blue.Walking.Bridge-2048x1600.jpg 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\" style=\"background-color:#FFF\"><\/span><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-block-cover-is-layout-constrained\"><div class=\"wp-bootstrap-blocks-container container mb-2\">\n\t\n\n<h1 class=\"wp-block-heading has-secondary-color has-text-color has-link-color wp-elements-bf58da4b64679ebea1bfe08dfd0cce27\" style=\"padding-top:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);font-size:clamp(31.152px, 1.947rem + ((1vw - 3.2px) * 1.863), 55px);font-style:normal;font-weight:600;text-transform:uppercase\">Complaint Brochure<\/h1>\n\n<\/div>\n<\/div><\/div>\n\n\n<div class=\"wp-bootstrap-blocks-container container mb-2\">\n\t\n<div class=\"wp-bootstrap-blocks-row row\">\n\t\n\n<div class=\"col-12 col-md-3\">\n\t\t\t\n<button class=\"btn btn-section w-100 px-0 wp-menu-block-toggle mobile-nav-toggle d-none\" data-target=\"wp-menu-block-side-menu\">\n          <span class=\"h-100 mr-3 mt-1 d-block mobile-nav-icon\" aria-hidden=\"true\">\n\t\t\t<span class=\"mb-1 transition bg-dark d-block mobile-nav-icon-line\"><\/span>\n\t\t\t<span class=\"mb-1 transition bg-dark d-block mobile-nav-icon-line\"><\/span>\n\t\t\t<span class=\"mb-1 transition bg-dark d-block mobile-nav-icon-line\"><\/span>\n\t\t  <\/span>\n          Department of Public Safety<\/button><nav id=\"wp-menu-block-side-menu\" class=\"wp-menu-block sidebar-nav wp-block-umflint-menu-block\"><div class=\"nav-sidebar-title-container\">\n                <div class=\"nav-sidebar-title\"><a href=\"https:\/\/www.umflint.edu\/safety\/\">Department of Public Safety<\/a><\/div>\n                <a class=\"nav-sidebar-title-close\" href=\"#\" data-target=\"side-menu\" aria-label=\"Close\" aria-expanded=\"false\">\n                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"100%\" height=\"50\" fill=\"currentColor\" viewBox=\"0 0 24 24\">\n                        <title>close<\/title><path d=\"M19,6.41L17.59,5L12,10.59L6.41,5L5,6.41L10.59,12L5,17.59L6.41,19L12,13.41L17.59,19L19,17.59L13.41,12L19,6.41Z\" \/>\n                    <\/svg>\n\t\t\t\t<\/a>\n            <\/div><ul id=\"menu-side-menu\" class=\"menu nav nav-sidebar 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Education<\/a><\/li>\n<\/ul>\n<\/li>\n<li itemscope=\"itemscope\" itemtype=\"https:\/\/www.schema.org\/SiteNavigationElement\" id=\"menu-item-48\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-48 nav-item\"><a title=\"Building Hours\" href=\"https:\/\/www.umflint.edu\/building-hours\/\" class=\"nav-link\">Building Hours<\/a><\/li>\n<li itemscope=\"itemscope\" itemtype=\"https:\/\/www.schema.org\/SiteNavigationElement\" id=\"menu-item-156\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-156 nav-item\"><a title=\"Safe Ride\" href=\"https:\/\/www.umflint.edu\/safety\/safe-ride\/\" class=\"nav-link\">Safe Ride<\/a><\/li>\n<li itemscope=\"itemscope\" itemtype=\"https:\/\/www.schema.org\/SiteNavigationElement\" id=\"menu-item-18\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-18 nav-item\"><a title=\"Contact Us\" href=\"https:\/\/www.umflint.edu\/safety\/contact-us\/\" class=\"nav-link\">Contact Us<\/a><\/li>\n<\/ul><\/nav>\n\t<\/div>\n\n\n\n<div class=\"col-12 col-md-9\">\n\t\t\t\n<nav aria-label=\"breadcrumb\"><ol class=\"breadcrumb mb-3\"><li class=\"breadcrumb-item\"><a href=\"\/\">Home<\/a><\/li><li class=\"breadcrumb-item\"><a href=\"https:\/\/www.umflint.edu\/safety\">Department of Public Safety<\/a><\/li><li class=\"breadcrumb-item active\" aria-current=\"page\">Department of Public Safety Complaint Brochure<\/li><\/ol><\/nav>\n\n\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#00274C;margin-bottom:16px;font-style:normal;font-weight:400\">Complaint Brochure<\/h2>\n\n\n\n<p style=\"margin-bottom:8px;font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.156), 16px);line-height:1.7\"><strong>University of Michigan-Flint Department of Public Safety<\/strong><br>602 Mill Street Flint, MI 48503 | <a href=\"tel:8107623330\">810-762-3330<\/a> <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.umflint.edu\/safety\/contact-us\/\">Information on filing a complaint<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/umich.qualtrics.com\/jfe\/form\/SV_elWWNQxHwwgIkXX\">Online complaint form<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#00274C;margin-bottom:12px;font-style:normal;font-weight:400\">Questions or Recommendations<\/h2>\n\n\n\n<p style=\"margin-bottom:40px;font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.078), 15px);line-height:1.7\">DPS is committed to providing exceptional police service to our community. Citizen cooperation and input is essential for the Department to succeed in this goal. If you have any questions or recommendations on how DPS can improve services, please call the Office of the Chief of Police at <a href=\"tel:8107623330\">810-762-3330<\/a> or mail correspondence directly to the DPS Chief of Police at: 602 Mill Street, Flint, MI 48502-1950.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#00274C;margin-bottom:12px;font-style:normal;font-weight:400\">Professional Standards Unit<\/h2>\n\n\n\n<p style=\"margin-bottom:40px;font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.078), 15px);line-height:1.7\">The Professional Standards Unit is responsible for receiving, processing, assigning and supervising the investigation of any alleged misconduct or criminal conduct against UM-Flint Department of Public Safety or its members. The Professional Standards Unit ensures that all allegations are investigated thoroughly and objectively.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#00274C;margin-bottom:12px;font-style:normal;font-weight:400\">How Are Cases Reviewed for Completeness?<\/h2>\n\n\n\n<p style=\"margin-bottom:16px;font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.078), 15px);line-height:1.7\">After a case has been investigated and reviewed, it is given one of five classifications. The given classification is known as the finding.<\/p>\n\n\n\n<p style=\"margin-bottom:12px;font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.078), 15px);line-height:1.7\"><strong>Sustained:<\/strong> The officer who is the subject of the complaint was found to have violated department policy or procedure.<\/p>\n\n\n\n<p style=\"margin-bottom:4px;font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.078), 15px);line-height:1.7\"><strong>Not Sustained:<\/strong> The Department is unable to investigate the matter due to:<\/p>\n\n\n\n<ul style=\"margin-bottom:12px;padding-left:20px;font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.078), 15px);line-height:1.7\" class=\"wp-block-list\">\n<li>The failure of the complainant to cooperate with the investigation;<\/li>\n\n\n\n<li>The unavailability of the complainant (death, relocation, etc.);<\/li>\n\n\n\n<li>The departure of subject officer;<\/li>\n\n\n\n<li>Other circumstances that prevent the department from investigating a complaint.<\/li>\n<\/ul>\n\n\n\n<p style=\"margin-bottom:12px;font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.078), 15px);line-height:1.7\"><strong>Exonerated:<\/strong> The actions of the officer who is the subject of the complaint were within the guidelines of department policy and procedures. The incident occurred, but was lawful and proper, or was justified under the existing conditions.<\/p>\n\n\n\n<p style=\"margin-bottom:40px;font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.078), 15px);line-height:1.7\"><strong>Unfounded:<\/strong> The complaint is false. Based on the facts of the investigation, there is no basis to the allegation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#00274C;margin-bottom:12px;font-style:normal;font-weight:400\">How Are Findings Provided?<\/h2>\n\n\n\n<p style=\"margin-bottom:40px;font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.078), 15px);line-height:1.7\">The complainant is notified by letter of the investigation&#8217;s results and findings, and of how to appeal the decision to the Chief of Police. This brochure is a summary of police department policies and procedures; it is not a complete account of the professional standards investigation, discipline, and appeal process. Complaints can be filed and processed regarding actions by any DPS employee.<\/p>\n\n\n\n<div class=\"wp-block-group has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-281578d7 wp-block-group-is-layout-constrained\" style=\"border-top-left-radius:4px;border-top-right-radius:4px;background-color:#00274C;margin-bottom:0px;padding-top:16px;padding-right:24px;padding-bottom:16px;padding-left:24px\">\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#FFCB05;font-style:normal;font-weight:400\">File a Complaint<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-border-color has-global-padding is-layout-constrained wp-container-core-group-is-layout-95339512 wp-block-group-is-layout-constrained\" style=\"border-color:#cccccc;border-width:1px;border-bottom-left-radius:4px;border-bottom-right-radius:4px;padding-top:24px;padding-right:24px;padding-bottom:24px;padding-left:24px\">\n<p style=\"margin-bottom:16px;font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.078), 15px);line-height:1.7\">To file a complaint, please use our <a href=\"https:\/\/umich.qualtrics.com\/jfe\/form\/SV_elWWNQxHwwgIkXX\">online complaint form<\/a> or provide the following information in writing to the Department of Public Safety at 602 Mill Street, Flint, MI 48502-1950:<\/p>\n\n\n\n<ul style=\"padding-left:20px;font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.078), 15px);line-height:2.2\" class=\"wp-block-list\">\n<li>Name<\/li>\n\n\n\n<li>Phone number\/email<\/li>\n\n\n\n<li>Nature of incident<\/li>\n\n\n\n<li>Date\/time<\/li>\n\n\n\n<li>Location<\/li>\n\n\n\n<li>DPS employee involved<\/li>\n\n\n\n<li>Other information<\/li>\n<\/ul>\n<\/div>\n\n\n\n<p><a href=\"https:\/\/docs.google.com\/document\/d\/e\/2PACX-1vQXzVHlETSQb5Gn4f5f6SBFcugtgMZ6nlCsjgD4E-ve1fz74iLLwcVfPwPMlV_udkdhyQOYS8FxCA3M\/pub\" target=\"_blank\" rel=\"noreferrer noopener\">Print-only UM-Flint Department of Public Safety Complaint Brochure<\/a><\/p>\n\n\t<\/div>\n\n<\/div>\n\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p> [&#8230;]<\/p>\n<p><a class=\"btn btn-secondary understrap-read-more-link\" href=\"https:\/\/www.umflint.edu\/safety\/complaint-brochure\/\">Read More&#8230;<\/a><\/p>\n","protected":false},"author":38,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-742","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.umflint.edu\/safety\/wp-json\/wp\/v2\/pages\/742","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.umflint.edu\/safety\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.umflint.edu\/safety\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.umflint.edu\/safety\/wp-json\/wp\/v2\/users\/38"}],"replies":[{"embeddable":true,"href":"https:\/\/www.umflint.edu\/safety\/wp-json\/wp\/v2\/comments?post=742"}],"version-history":[{"count":2,"href":"https:\/\/www.umflint.edu\/safety\/wp-json\/wp\/v2\/pages\/742\/revisions"}],"predecessor-version":[{"id":753,"href":"https:\/\/www.umflint.edu\/safety\/wp-json\/wp\/v2\/pages\/742\/revisions\/753"}],"wp:attachment":[{"href":"https:\/\/www.umflint.edu\/safety\/wp-json\/wp\/v2\/media?parent=742"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}